Service Operations Analyst
•The Missing Link· 9h
🏷️ Data Science⏰ Full-time📈 Mid Level🇮🇳 Pune, India
9h ago
The Global Talent Co·3 months ago
Full-time (40 hours per week), Remote
At The Global Talent Co., we provide opportunities to work with leading innovative technology companies worldwide, offering stable employment, competitive compensation, career growth, and access to a community of 25,000+ like-minded marketing professionals.
You will be joining a fast-growing technology company that runs lean and bets heavily on tooling to scale. As the team continues to grow, the focus is on building internal systems that let every department move faster — turning repetitive work into automated workflows so that people can spend their time on customers, strategy, and the work that actually moves the needle.
As an AI Automation Lead, you will own the internal AI automation roadmap across sales, operations, support, and people teams. This is not a narrow execution role — you will take responsibility for spotting where repetitive work is slowing the company down, designing automations that solve it, and shipping them end-to-end using LLM APIs and modern low/no-code platforms.
You'll work closely with team leads across the business to translate operational pain points into reliable, measurable automations. This role is ideal for a pragmatic builder with strong product instincts and a bias to ship — someone who picks the simplest tool that solves 80% of the problem and obsesses over the metrics that prove it worked.
Run quarterly automation discovery sessions with team leads and surface the highest-ROI opportunities
Design, build, and ship 2–3 production AI automations per month using n8n, Make, Zapier, or similar
Wire LLM APIs (OpenAI, Anthropic) into workflows with strong prompt design, structured outputs, and function calling
Instrument every automation with metrics — runs, success rate, hours saved, cost saved
Maintain the prompt and eval library so prompts stay versioned, tested, and continuously improving
Document each automation clearly so it doesn't become tribal knowledge
Train team leads to self-serve simple automations and escalate complex ones
Partner with Security and IT on data handling, access, and compliance reviews
2–4 years building production automations or internal tools (RevOps, BizOps, automation engineer, or similar)
Hands-on experience with at least one low-code automation platform: n8n, Make, Zapier, or Workato
Comfortable integrating LLM APIs (OpenAI, Anthropic) into real workflows
SQL fluency — can pull and transform data across tools without an analyst
Light scripting in Python or JavaScript to glue things together when no-code hits a wall
Pragmatic problem solver with strong product instincts and a bias to ship
Clear communicator who can explain a multi-step LLM workflow to a non-technical stakeholder in under two minutes
High ownership — defines the metric, instruments it, and reports on it
Experience building agentic workflows (LangGraph, CrewAI, or custom multi-step LLM with tool use)
Vector database experience (Pinecone, Weaviate, pgvector) for retrieval-grounded automations
Familiarity with HubSpot or Salesforce data models and a CS platform (Intercom, Zendesk)
Has shipped automations in a SOC 2 / GDPR-aware environment
Join Our Team Be part of a collaborative, innovative environment where your technical skills and product instincts can make a real impact. We offer competitive compensation, professional development opportunities, and a supportive remote work culture. Apply now and take the next step in your career.
At The Global Talent Co., our mission is to bridge the gap between leading global tech companies and amazing global talent. We believe everyone deserves equal access to opportunities, regardless of the country they happen to be born in.