- Maintain full knowledge of Teleflora product lines, Teleflora services, systems and technology. Understand and utilize internal sales tools, systems, data and reports to maximize sales to both active and new floral customers
- Work with the Inside Sales Supervisor & Inside Sales Coordinator to develop and execute effective selling skills and strategies including closing sales, addressing objections, understanding buying signals, upselling and consultative selling
- Establish a daily, efficient operating rhythm characterized by a disciplined approach to making calls and a steadfast commitment to individual and team targets & objectives
- Exceed personal and team sales targets by effectively managing calls, call time, talk time, close rates and units per sale
- Establish a high level of rapport and trust with Teleflora florists and use every customer contact to reinforce Teleflora’s commitment to our florist partners and the products and services we offer
- Provide regular feedback, recommendations, guidance and sales & operations perspective to the IS Supervisor. Participate in daily, weekly and annual meetings and training programs as needed
- Be willing to work overtime during floral holiday peak times, including nights and weekends as needed and perform other tasks as required
- Additional duties as assigned
Education: High School diploma or equivalent
- 3+ years of experience selling in a call center and sales environment with proven phone & sales skills
- Strong attention to detail, ability to multi-task and very organized
- Best in class attitude with endless optimism, energy and an open mind to tackle challenges
- Excellent and proven abilities in teamwork, communication, emotional intelligence and collaboration
- Solution-oriented optimist, competitive, fast-paced and comfortable with a dynamic organization
- Basic computer proficiency including Excel and Word
Working Conditions
- Flexibility in shifts, requirements may change based on departmental needs and company programs
- Holiday time off may be prohibited due to floral order deadlines
- Work is performed in an inside office environment
- Potential travel to Teleflora offices, floral industry events or Territory Sales Manager visits.
- Thriving Wellness Community: Access to top-notch medical coverage comprehensive vision and dental plans, and a 401k with match eligibility to secure your financial future and including:
- 24/7 online physician consultations
- virtual mental health resources
- life coaching
- engaging employee community groups
- cash rewards for healthy habits and fitness reimbursements
- library of on-demand fitness videos
- Career Advancement Opportunities: Unlock your potential with clear paths for career progression and internal mobility across our diverse family of brands and business units.
- Focused Learning and Development: Grow as a leader with our dedicated Learning and Organizational Development department, offering extensive resources like People Manager and leadership training, webinars, and eLearning courses.
- Empowering Mentorship Program: Connect with colleagues through our company-wide mentorship program to share goals, overcome challenges, and drive your career forward.
- Continuous Improvement Training: Participate in training that empowers all employees to learn and implement concepts that drive significant, positive change in the workplace.
- Building a Healthy Society: We focus on improving the social determinants of a healthy society-quality education and medical care, economic mobility, and a healthy environment-to help build thriving communities. Wonderful CSR
- Giving Back to the Community: Make a difference with Wonderful Giving, allowing you to allocate company-provided funds to up to three charities of your choice, and join Wonderful Neighbor to contribute to group service projects within our local communities.
Say everything and share your "Love Out Loud™" with the gift of Teleflora® flowers—all made by hand and delivered by hand by your local florist. With more than 10,000 member florists in North America alone, Teleflora offers the kind of personal touches, artistry and expertise you expect from a trusted neighborhood florist—even if that neighborhood is across the country. No prepackaged flowers in nondescript boxes dropped on your doorstep—Teleflora's network of professional florists creates artistic arrangements personally delivered in a vase, often on the same day. Teleflora makes every day an occasion with a two-in-one gift that includes a multipurpose keepsake container for long-lasting enjoyment. For more, visit: www.teleflora.com, or follow us on Instagram and Facebook and tag your own #LoveOutLoud moment.
Telefora is part of The Wonderful Company, a successful, fast-growing privately held $6 billion company with 10,000 employees worldwide. The Wonderful Company’s connection to consumers has health at its heart and giving back in its DNA. The company has a long-standing commitment to corporate social responsibility, including more than $1 billion invested in environmental sustainability; $65 million in charitable giving, education initiatives, and innovative health and wellness programs each year; and $143 million toward the construction of two charter school campuses in California’s Central Valley. To view the current Corporate Social Responsibility report, visit csr.wonderful.com.
The Wonderful Company is an Equality Opportunity Employer that provides opportunities for advancement. We are committed to creating a diverse workforce that embodies a deep culture of acceptance, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, region, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.
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