Duties and Responsibilities

• Plan and coordinate all aspects of technical projects from initiation through delivery.

• Ensure service delivery success and customer satisfaction through effective project management.

• Manage project initiation activities, which include the identification of contractual obligations, client needs and goals, existing situations, and necessary contacts. Gain access to existing information as needed.

• Develop, define, and execute project plans, project scope, activities, schedules, budgets, and deliverables.

• Identify needed resources for projects while defining and assigning major project roles.

• Coordinate activities and tasks among project team members, other internal departments, and client or vendor/subcontractor organizations as needed to meet project goals, and ensure project completion is on schedule, within budget constraints, and of the appropriate quality standards for the project scope.

• Assign and monitor the work of the project team, providing technical and analytical support and direction.

• Interface with clients on technical matters as needed.

• Manage project risks, issues/problems, and activity progress to ensure project goals (e.g., deadline, scope, and quality) are achieved.

• Assist with problem resolution or risk mitigation as needed.

• Manage the integration of vendor/subcontractor tasks as well as track and review vendor/subcontractor deliverables, if appropriate for the project.

• Serve as liaison between technical and non-technical teams and vendor/subcontractor organizations to ensure all project targets and requirements are met.

• Conduct project closure activities to formalize and communicate the project acceptance, handover documentation, and ongoing activities. This includes completing a post-implementation review to identify areas of improvement.

• Directly oversee employees assigned to the project. Selects, develops, and evaluates personnel to ensure the efficient operation of the function.

• Identify project management coordination process gaps or areas for improvement. Recommends and implements solutions.

• Utilize Ahead systems (PSA, etc.) to maintain updated project information.

• Assist in presales efforts including OA, SOWs, and customer presentations.

• Develop customer relationships and aid in identifying additional sales opportunities.

Skills Required

• Bachelor’s degree or equivalent would be required 

• Professional certifications like PMP (Project Management Professional) or PgMP (Program Management Professional) preferred.

• Minimum of 10 years of experience in project management, with a focus on leading and delivering complex projects or programs.

• Must have experience with data center/workload migrations, data center consolidation, and/or data center build outs.

• Strong technical knowledge in Dell, VMware, Rubrik, NetApp, etc.

• Strong ability to independently manage medium to high risk, high complexity, and high client visibility projects.

• Must have a strategic mindset and be able to align projects or programs with organizational goals.

• Excellent analytical, problem-solving, team, conflict management, and time management skills.

• Strong communication & leadership skills.

• Possess advanced skills in the use of project management software.

• Demonstrate ability to manage project budgets and timelines.

• Must be adept with the use of negotiation techniques to reach an agreement when there are widely differing viewpoints.

• Effectively facilitate interaction with executive-level clients. 

• Should be able to identify, assess, and mitigate risks effectively.