Content Strategist - Customer Experience
•CanvaHybrid· 2h
📣 Marketing⏰ Full-time📈 Mid Level📍 Makati, Philippines
2h ago
Thrill Labs·about 9 hours ago
Thrill Labs is the driving force behind Thrill.com — a next-generation crypto gaming platform built to deliver a customer focused experience. Our mission is to build the world’s biggest gaming brand, combining cutting-edge technology, bold creativity, and a deep respect for our players.
Backed by a world-class team and launching at an exciting stage of growth, we’re redefining what premium gaming looks like in a crypto-native world.
At Thrill.com, our VIP players are at the heart of everything we do.
We’re looking for a VIP Host to join Thrill at a pivotal moment — someone who thrives on building relationships, delivering white-glove experiences, and creating genuine loyalty with our most valuable players.
As one of the early VIP Hosts at Thrill, you’ll help shape how we engage, retain, and grow our high-value player base globally. You’ll act as the trusted point of contact for VIPs, delivering a deeply personalized experience while balancing player satisfaction, sustainability, and long-term value.
This role sits at the intersection of hospitality, analytics, and crypto-native customer experience — and offers real ownership in defining what “best-in-class VIP” means at Thrill.
Own and manage a portfolio of high-value VIP players globally
Serve as the primary point of contact, delivering proactive, high-touch, personalized service
Build trusted, long-term relationships through consistent and meaningful engagement
Handle escalations and complex player needs with confidence and care
Identify and onboard high-potential players into Thrill’s Host program
Design and execute tailored engagement, retention, and reactivation strategies
Manage promotional and incentive budgets responsibly, balancing value creation with profitability
Drive key VIP KPIs including engagement, retention, and lifetime value
Analyze player behavior, trends, and performance to inform decision-making
Track portfolio health, churn risk, and ROI using CRM tools and dashboards
Share structured player insights with Product, Marketing, Payments, and Compliance teams to improve the overall player experience
Support the planning and execution of exclusive online and offline VIP experiences
Assist with bespoke gifting, promotions, and events that reinforce Thrill’s premium brand
Operate in full alignment with Thrill’s Responsible Gaming standards
Identify and escalate risk behaviors appropriately
Ensure all VIP activity adheres to internal controls, promotional guidelines, and compliance requirements
1–3+ years experience in a high-touch, customer-facing role within iGaming
Strong understanding of online gaming, casino products, and player behavior
Comfort working in fast-paced, high-growth environments
Excellent written and verbal communication skills in English
Strong analytical mindset with the ability to interpret player data and trends
Experience using CRM tools, dashboards, and modern communication platforms
Ability to manage multiple priorities while delivering consistently high standards
Solid understanding of cryptocurrency fundamentals (wallets, transactions, blockchain basics)
Comfortable engaging with crypto-native users across global time zones
Player-first, relationship-driven mindset
Commercially aware — understands how to balance incentives with sustainable growth
Detail-oriented, organized, and proactive
Calm, confident, and solutions-focused under pressure
Willingness to work non-traditional hours, including evenings and weekends
Open to occasional travel for VIP events (approx. 20–25%)
Experience in crypto casinos, sportsbooks, or Web3 products
Multilingual capabilities
Experience working in remote-first teams
At Thrill Labs, you won’t just manage VIP players — you’ll help define how premium crypto gaming is done.
You’ll have the opportunity to:
Shape the VIP function from the ground up
Work alongside a world-class, ambitious team
Make a real impact at launch-stage scale
Help build a globally loved gaming brand
If you’re excited by ownership, fast growth, and delivering unforgettable player experiences — we’d love to hear from you.