About Tint
Tint enables SaaS platforms and marketplaces to unlock growth and improve profitability through embedded insurance and protection programs. We offer plug-and-play and white-labeled integrations, equipping brands we partner with a sophisticated mix of technology infrastructure, services, and deep industry expertise. We are on a mission to transform insurance from a product bought separately to a feature of brands consumers love.
Happy Tint customers include Deel, uShip, Guesty, Neighbor, BabyQuip, and CitizenShipper, among others.
We've raised $30M and are backed by world-class investors such as Y Combinator, QED, Deciens, Nyca, Plug and Play, WIN, Soma Capital, and Pioneer Fund.
About the role
Tint is building modern insurance infrastructure that enables brands to offer embedded insurance simply and seamlessly. Our Customer Support team plays a critical role in delivering on our Customers First philosophy — we start with the customer’s point of view in everything we do.
As a Customer Support Specialist, you’ll join a small, highly collaborative team, where your voice and impact will matter every day. You’ll serve as the front line for our policyholders, helping resolve issues, clarify coverage, resolve billing issues, and ensure a smooth insurance experience. This role is ideal for someone who thrives in fast-moving environments, communicates complex insurance concepts clearly, and takes pride in delivering thoughtful, high-quality support.
What you will do
- Front Line Customer Support:
- Provide accurate, clear, and complete information to customers regarding policies, coverage, billing, and claims
- Respond to, route, and resolve inquiries via phone and email in a friendly, timely, and professional manner
- Document all customer interactions thoroughly in our internal systems
- Escalate complex issues as appropriate
- Insurance Expertise & Client Communication:
- Confidently discuss insurance products, coverage details, exclusions, endorsements, and claims processes
- Communicate complex insurance topics in plain language to ensure customer understanding
- Support both English- and Spanish-speaking customers with professional fluency
- Operational Support:
- Maintain a strong working knowledge of Tint’s products, services, and policy guidelines
- Partner with Operations to keep support tools and workflows up to date
- Contribute to the development and refinement of support processes, documentation, and policies
- Help scale best practices as the Customer Support function grows
Schedule
This is a full-time, fully remote role. While Tint offers flexible PTO, this position is expected to be generally available Monday–Friday from 9:00 a.m. to 5:00 p.m. CT to ensure consistent team coverage. Time off is coordinated based on coverage needs and requires manager approval.
You should apply if you have...
- Active P&C License
- 3+ years of customer support experience
- 1+ year of experience supporting insurance products (P&C preferred)
- Professional fluency in Spanish, with the ability to discuss insurance coverage, policy terms, and claims processes confidently
- Excellent written and verbal communication skills
- Strong phone support and active listening skills
- High attention to detail and strong organizational skills
- Analytical mindset and problem-solving ability
- Experience using tools such as Dialpad, HubSpot, Front, and Google Workspace
Bonus Points For
- Experience with Auto Mobility Insurance and/or Vacation Rental Insurance
- Experience in an insurtech or startup environment
- Experience working remotely
- Experience improving support workflows or documentation
What We Value Most in a Candidate
- Culture is Key. Our team is remote first. We are a diverse, global team that works well together, even when we aren't in person. We are looking for self-motivated candidates who can stay motivated and focused. But don't worry, we're still social! We work collaboratively even though we are remote and travel to team and company retreats throughout the year.
- Focused on Results. We are a fast-moving small team with big goals. We need team players that feel a sense of urgency to drive meaningful results for the business. We have clear company goals and a pathway to significant growth - and this role is integral to that journey.
- Customer-first. Put yourself in the shoes of someone trying to buy our solution. We need a person who can empathize with our customers and help create strategies to continually improve the customer experience.
- Adaptability. We're still an early-stage start-up, and things change quickly. If you are energized by learning and discovering on-the-go, this will be an excellent fit for you. We are looking for open-minded candidates that adapt well to changing environments as our company grows and scales.
Why Tint?
Tint isn’t just focused on transforming the entire insurance industry - we have ambitious goals, value merit and open communication, celebrating diversity and unique ideas. At Tint, we support your personal and professional growth by offering the below benefits:
- Flexible Working. With team members working across time zones, we are outcome-focused and give our people the flexibility they need to do their best work. To support flexible working, we’ll give you a stipend to get your home office dialed in and we’ll also reimburse you for co-working space memberships.
- Flexible Time Off. It's pretty simple: we don't control the days and hours that each of us works, so we're free to manage our time however we want to achieve the goals and deliverables we committed to. We have unlimited vacation time. Use it whenever you need to recharge!
- Competitive Compensation. In addition to a competitive salary, you’ll receive equity as part of your offer. We’re all owners - when Tint succeeds, we all succeed! We also help you maximize your money by offering an FSA and a 401(k).
- Comprehensive Healthcare. Tint covers 100% of employee (and dependent!) premiums for medical, vision and dental.
- Company Retreats to Exciting Locations. We meet in person as a company twice a year to make sure we have time to connect in real life and get to have those conversations that are better done in person. These retreats are a mix of business and fun and we always choose a cool, central-ish location - think Barcelona, Playa del Carmen, Mallorca… Add on a few days of your flexible time off and you’ve *almost* got a free vacation somewhere cool!
Location
This role is fully remote, however our ideal candidate is located in the US. Please note that at this time Tint is unable to support candidates who require employer visa sponsorship.
Pay transparency
It is Tint’s intent to pay all employees competitive wages and salaries that are motivational, fair and equitable. The goal of Tint’s compensation program is to be transparent, attract potential employees, meet the needs of all current employees, and encourage employees to stay with our organization.
This role will receive a competitive base salary, benefits, and equity. The applicable salary range for each US-based role is based on where the employee works and is aligned to one of 3 tiers based on the cost of labor for that geographic area. The expected hiring salary ranges for this role are set forth below.
- Tier 1 (Bay Area, NYC, LA, Seattle) = $55,000 - $78,000
- Tier 2 (Boston, Austin, Chicago, Denver, San Diego, DC) = $52,000 - $72,000
- Tier 3 (Rest of the US) = $50,000 - $70,000
Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location.
Resources
We are committed to building a diverse and inclusive company. We welcome people of different backgrounds, experiences, abilities, and perspectives. We seek to create a culture where everyone can belong because we believe that people do their best work when they can show up daily as their authentic selves.
Tint is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristics. Tint considers qualified applicants with criminal histories consistent with federal, state, local, and international law. In our job application procedures, Tint is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. Please let your recruiter know if you need assistance or accommodation due to a disability.
