📍 Location: Remote (U.S.), with ability to work EST hours (9a-5:30p)

🔍 Experience: Ideal candidates have a background in customer success, operations, or care coordination within healthtech or SaaS startups, and thrive in a fast-paced 0-1 environment

💼 Employment Type: Contract, full-time

💰 Hourly Rate: $27-30/hr

About Tomorrow Health

Tomorrow Health enables exceptional healthcare for patients and their families in the place they want to be most — home. At Tomorrow Health, we build technology that rewires the way home-based care is ordered, delivered, and paid for. Tomorrow Health connects patients, providers, health plans, and home-based care suppliers to ensure patients receive the correct and timely care they need to remain healthy at home.

We believe in putting patients first, that many perspectives are stronger than one, and in treating those we serve just as we would our own family members. We hope you’ll join us if you’re passionate about improving healthcare delivery, leveraging technology to help people, and working in a collaborative, fast-moving environment.

About the Role

As a Care Activation Associate, you will operate at the heart of our care delivery engine. You will own and manage workflows that move partners through onboarding and readiness, ensuring they are prepared to support patients in the home.

This is a high-ownership, execution-focused role where you will manage cases end-to-end, coordinate across multiple stakeholders, and proactively drive progress. Your work will directly impact how quickly care is delivered and how effectively our system scales.

We’re looking for someone who thrives in fast-paced environments, is highly organized, and takes initiative to push processes forward rather than waiting for direction.

What You’ll Do

Own end-to-end activation workflows

• • Manage cases from intake through onboarding and readiness
  • Ensure all required steps (documentation, verification, approvals, scheduling) are completed efficiently
  • Track progress across multiple cases simultaneously

Drive progress and remove blockers

• • Proactively identify bottlenecks and take action to resolve them
  • Follow up persistently with stakeholders to keep cases moving forward
  • Balance speed with accuracy and compliance

Engage and support stakeholders

• • Communicate with partners via phone, email, and text to guide them through onboarding
  • Coordinate with external stakeholders and internal teams to secure necessary approvals and information
  • Provide clear, empathetic, and professional communication across all interactions

Maintain operational excellence

• • Ensure accurate and complete documentation across all workflows
  • Utilize internal tools (CRM systems, communication platforms, and tracking tools) to manage work effectively
  • Manage a high volume of cases while maintaining attention to detail

Improve systems and processes

• • Identify patterns in delays, errors, or inefficiencies
  • Recommend and implement workflow improvements
  • Contribute to building scalable processes as the organization grows

Who You Are

Requirements

• • 2–5+ years of experience in operations, customer support, onboarding, or coordination roles
  • Strong communication skills across diverse audiences
  • Highly organized with strong attention to detail
  • Ability to manage multiple workflows simultaneously and prioritize effectively
  • High ownership mindset with a bias toward action and follow-through
  • Comfortable working in fast-paced, evolving environments

Preferred Qualifications

• • Experience in healthtech or startup environments
  • Background in onboarding operations, case management, or process-driven roles
  • Experience with CRM systems (e.g., HubSpot, Zoho) and workflow tools
  • Familiarity with documentation-heavy or compliance-driven processes

Learn more about our core values and working with us on our careers page and Interview Guide!

Tomorrow Health is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.