Partner Director, Data Partners
•OpenAIHybrid· 19h
🏷️ Data Science⏰ Full-time👔 Executive💰 $340k-420k🇺🇸 San Francisco, USA
19h ago
TOPdesk·1 day ago
What you’ll do
Own the pricing and packaging strategy
Set the long-term direction for how TOPdesk prices and packages its products. Decide the pricing architecture across all SKUs, including the shift from seat-based to hybrid usage and outcome-based models for AI services. You own the what and the why of monetization; the boundary with Engineering on delivery stays clean.
Get packaging right
Own packaging decisions: what goes in which tier, what gets unbundled, what becomes an add-on. Keep positioning and monetization in step with what the product becomes.
Design the monetization model for AI
Define the value metrics for AI and agentic services (per resolution, per agent action, per outcome), and the metering and margin guardrails that keep them viable as token and compute costs fluctuate. Translate what agents make possible into a monetization model the market understands and will pay for.
Own monetization outcomes
You are measured on whether monetization moves the business: revenue growth, gross margin on AI services, expansion, and the strength of packaging as a competitive lever. Define success clearly and keep the focus there.
Run the evidence engine
Run pricing experiments and willingness-to-pay research with customers and prospects. Build the business case and forecast for each pricing change yourself. Bring data as evidence, not decoration.
Hold the commercial guardrails
Set discount guardrails and approval thresholds in partnership with Sales and Finance. Be the voice that protects price integrity when there is pressure to give it away.
Lead and grow the pricing function
Build and lead the pricing and packaging capability. Set the bar for how the team uses modern tooling and analysis, and coach them to spend their time on strategy and customer value rather than administrative effort.
Influence at executive level
Act as a trusted strategic partner to senior leadership across Product, Sales, and Finance. Distil pricing strategy, trade-offs, and revenue impact into concise narratives that support fast, effective decisions.
What we’re looking for
Reporting line and decision rights
Reports to the CPO, with a dotted line to the CFO for margin and forecast alignment.
About the role and team
TOPdesk is an enterprise service management company helping organizations across Europe and beyond deliver better services. As Director of Pricing & Packaging, you will report to the CPO and work as a peer to the product directors who own the portfolio, partnering closely with Sales and Finance.
What we offer
You can find a complete list of our benefits here.
Are you interested?
Then we look forward to receiving your compelling application, including your salary expectations, via the application form below.
If you have any questions, your contacts Fabienne Even and Michelle Dhom will be happy to assist you via email at [email protected] or by phone at +49 (0) 63162400-444.
Please note that this email address is intended exclusively for inquiries – applications cannot be submitted through it.
* We welcome applications from all interested parties, regardless of their ethnic and social background, age, religion, gender, disability, and sexual orientation or identity.