Senior Implementation Consultant
•Civica Uk Ltd 1· 1d
✨ Other⏰ Full-time⭐ Senior🇺🇸 USA
1d ago
Torchdental·about 2 months ago
Torch Dental is a rapidly growing start-up whose mission is to improve the lives of healthcare providers by simplifying supply ordering, providing transparent pricing, and modernizing a previously outdated ordering process. Torch Dental is targeting the $100+ billion office-based healthcare supply industry, starting with dental practices. Our innovative e-commerce software platform streamlines healthcare professionals’ procurement process and secures the best prices for products.
Torch Dental has raised over $50+ million from top VCs including Bessemer Venture Partners, American Express, Health Velocity Partners, Felicis, and FJ Labs. We are a close-knit team that enjoys working together every day to solve real-world problems. We obsess over customer satisfaction, promote a strong bias for action, encourage team members to engage in impactful work, and foster a one team culture.
Location: New York, NY (Hybrid - 3 days in-office)
Act as the primary Dental Billing Subject Matter Expert (SME) to guide our product team in building automated tasks.
Primary point of contact for office managers and dentists to gather feedback and troubleshoot billing issues.
Deep knowledge of various PMS systems including Dentrix, Eaglesoft and OpenDental.
Stay ahead of annual ADA code changes and industry shifts in payer requirements.
Develop standard operating procedures (SOPs) for how practices interact with our AI platform.
Identify ways to build out the Billing Organization in a scalable way including full time and outsourced team members.
Monitor and report on key performance indicators (KPIs) for effectiveness of billing processes.
5+ years of experience in Dental Billing Experience handling complex claims, appeals and end to end workflows
Expert-level knowledge of CDT codes and dental insurance archetypes (PPO, HMO, Medicaid).
Deep familiarity with major Practice Management Systems (PMS) such as Dentrix, Eaglesoft, and Open Dental.
Startup Mindset: Comfortable with ambiguity, rapid iteration, and working closely with technical teams.
NYC-Based: Ability to work from our NYC office to collaborate with the founding team.
Experience working in a large DSO (Dental Support Organization) or a boutique dental billing firm.
Previous experience in a "Product Specialist" or "Implementation" role at a health-tech company.
Certification in Dental Billing (CPB) or Coding.