About the Team
At Trendyol Operations, we optimize systems, enhance efficiency, and harness technology to deliver seamless e-commerce experiences. From robotics to automation, we leverage cutting-edge solutions to meet the needs of millions. We work cross-functionally with teams across the business, turning ambitious goals into reality through data, speed, and teamwork. In a culture that values ownership, impact, and inclusivity, we grow together — as individuals and as a team.
About The Role
In this role, you will ensure our international trade operations run smoothly and in full compliance with local customs regulations and AEO standards. You will oversee the accuracy of customs declarations, track operational KPIs to boost efficiency, and mitigate compliance risks. Additionally, you will lead customs-related automation projects and act as the primary contact for internal teams and external customs audits.
Your Main Responsibilities
- Ensure compliance with local customs regulations, trade compliance requirements, and internal company policies.
- Monitor AEO requirements, organize audit processes, and support customs audits.
- Track changes in international trade regulations and actively contribute to related business processes.
- Ensure that customs declarations are prepared accurately, completely, and in full compliance with customs legislation, and perform the necessary controls.
- Monitor customs clearance performance and develop KPIs to improve operational efficiency and service quality.
- Monitor day-to-day foreign trade operations across the supply chain and provide guidance to relevant departments in line with customs regulations.
- Identify customs risks, investigate operational issues, and implement corrective and preventive actions.
- Lead customs-related projects, including automation initiatives, system enhancements, and SOP development.
- Monitor regulatory changes and assess their operational and financial impact on the business.
- Support internal and external customs audits by preparing documentation, coordinating stakeholders, and ensuring timely responses.
- Analyze customs data and prepare regular reports, dashboards, and management presentations.
- Act as the primary contact for customs-related issues and ensure regulatory compliance.
Qualities We're Looking for
- Bachelor’s degree in Business Administration, International Trade, Logistics, Law, Economics, or a related field.
- 2-3 years of experience in customs operations, international trade, trade compliance, or customs consulting.
- Strong knowledge of customs regulations, customs valuation, tariff classification, rules of origin, and import/export procedures.
- Excellent written and verbal communication skills in English.
- Excellent analytical and problem-solving skills with a results-oriented mindset.
- Willingness to travel as needed and be available 24/7 to address customs-related issues.
What We Offer
- Hybrid working model with flexibility: a schedule that helps you find the right balance between flexibility and team bonding, including work-from-abroad opportunities and a summer working model.
- Customisable FlexBenefits budget: Adjust your daily meal allowance, choose your health insurance package (and extend it to your spouse or children), and pick from additional benefits like fuel support or Trendyol shopping credits.
- Well-being support: Access to location-based in-house doctors, as well as psychologist and dietitian support, and HPV vaccination provision.
- Personalised training allowance and learning opportunities: Use your annual budget for any training or conference of your choice, explore our Learning Management System (LMS) anytime, and join in-person learning sessions offered throughout the year.
- Responsibility from day one: Take full ownership from the start in a culture where every voice is heard and valued.
- A diverse, international team: Collaborate with global peers across our offices in Berlin, Amsterdam, Dubai, and beyond, in a startup-spirited and collaborative environment.
- Opportunities to grow with the best: Tackle meaningful challenges, develop through hands-on experience, and grow with the support of expert guidance and global mentoring.
- Meaningful connections beyond tasks: Be part of team rituals, events, and social activities that help us stay connected and inspired.
Take the Next Step
If this role excites you, apply today, we look forward to taking the next step with you.
