At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
As an Agentic AI Engineer specializing in Google’s Agent Development Kit (ADK), you will design, build, and scale production-ready Multi-Agent Systems (MAS) and complex AI workflows. You will bridge the gap between simple LLM prompting and robust, deterministic, enterprise-scale software engineering.
In this role, you will leverage ADK to orchestrate specialized micro-agents, build reliable graph-based workflows, and integrate AI agents seamlessly with enterprise datastores, APIs, and Model Context Protocol (MCP) tools. You will be responsible for moving AI from conceptual prototypes to high-throughput, mission-critical business systems deployed on Agent Engine.
This is a permanent remote position, requiring availability to work during US business hours and collaborate with globally distributed teams and stakeholders.
What You'll Be Doing
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Architect Multi-Agent Systems: Design and implement structured multi-agent architectures (Sequential Pipelines, Parallel Fan-out/Gather, and Loop-based self-correction) using Google ADK.
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Develop Core Agentic Logic: Build deterministic graph workflows that effectively weave adaptive AI reasoning with explicit execution paths to ensure predictable outcomes.
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Tool & Skill Integration: Create, map, and integrate custom Agent Skills and third-party tools (including Google Maps MCP, Search tools, and custom enterprise APIs).
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Evaluation & Debugging: Use ADK evaluation tools to test execution trajectories, manage loop limits, avoid key collisions, and drastically mitigate production hallucinations.
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Scale and Deploy: Deploy optimized agents to Agent Engine (via Cloud Run / Google Cloud Platform) and maintain high availability, security, and low latency.
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Collaborate across Ecosystems: Work alongside product managers and core AI researchers to optimize the implementation of Gemini models ($Gemini\ 2.5\ Flash$, Pro, etc.) within agentic frameworks.
What You'll Bring to the Role
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Bachelor’s degree in Computer Science, a related technical field, or equivalent practical experience.
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2+ years of experience building and deploying production-grade LLM applications or Agentic AI systems.
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Strong proficiency in at least one primary language supported by ADK: Python (e.g., managing virtual environments using uv or pip) or TypeScript/Node.js.
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Experience with the Google Cloud Platform (GCP) ecosystem, including Cloud Run, Vertex AI, Secret Manager, and Cloud Storage.
What Will Help You Succeed
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Hands-on experience developing with the official open-source Google Agent Development Kit (ADK 2.0+).
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Deep understanding of multi-agent orchestration patterns, state graph architectures, and deterministic routing.
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Familiarity with Model Context Protocol (MCP) and integrating external tools seamlessly into LLM context windows.
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Experience implementing rigorous CI/CD pipelines for AI applications (e.g., GitHub Actions, Terraform).
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Strong background in evaluation frameworks for AI agents to benchmark precision, recall, and tool-calling accuracy.
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About Us
TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
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