At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
TTEC Digital is seeking a Solutions Engineer to join our growing AWS Contact Center practice. In this role, you'll be a key technical contributor supporting our pre-sales and go-to-market initiatives, developing customer-facing solutions, and enabling our delivery teams with reusable assets and accelerators.
This is a 100% remote role! Candidates must be willing to interview and work within US-based time zones for this full-time opportunity.
What You Will do:
Solution Development & Pre-Sales Support
- Develop technical solutions and architecture diagrams for customer proposals and RFP responses
- Create Statements of Work (SOWs) that translate business requirements into actionable technical delivery plans
- Support RFP/RFI responses with technical content, solution narratives, and validating responses
- Collaborate with Solutions Architects to refine and validate solution designs
Enablement & Documentation
- Produce technical documentation, solution guides, and best practice content
- Create go-to-market collateral including solution briefs, technical white papers, and presentation materials
- Maintain our internal knowledge base of AWS contact center solutions and integration patterns for use in our RFP
What You Will Bring:
- 5+ years of experience in technical pre-sales, solutions engineering, or contact center consulting
- Hands-on experience with Amazon Connect and AWS services (Lambda, Lex, S3, DynamoDB, CloudFormation/CDK)
- Experience with contact center platforms (Genesys, Avaya, Cisco, Five9, or similar)
- Proven ability to create technical architecture diagrams using tools like Lucidchart, draw.io, or AWS Architecture icons
- Strong technical writing skills with experience developing SOWs, RFP responses, or technical proposals
- Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience)
Preferred Qualifications
- AWS Certifications (Solutions Architect, Developer, or specialty certifications)
- Experience with CTI integrations (Salesforce, ServiceNow, Microsoft Dynamics)
- Familiarity with IaC tools (Terraform, CloudFormation, CDK)
- Experience building demos or POCs for enterprise customers
- Knowledge of AI/ML services for contact centers (Lex, Bedrock, Transcribe, Comprehend)
About Us
TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
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