At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
TTEC Digital is seeking a Pre-sales Solution Architect to join our SandcastleCX team. This is a 100% remote role, expanding beyond our existing team in North America.
The SandcastleCX program is designed to go beyond a demo or traditional sandbox. We provide a dedicated and custom-built cloud environment enabling clients to explore CX technologies like CCaaS, CRM, AI, Analytics, and proprietary IP. Customers can validate integrations, workflows, and platform capabilities in a live, configurable environment.
We currently need to hire an experienced Pre-sales/Solution Architect focused on Amazon AWS Connect technologies. Your role is that of a technical subject matter expert supporting pre- and post-sale proof of concept customer engagements featuring Amazon technologies in combination with other customer experience platforms.
What You Will Do:
- Customer requirements gathering, design, and documentation.
- Acquire technology stacks for SandcastleCX engagements.
- Plan and coordinate customer enablement sessions.
- Identify cross-sell and up-sell opportunities.
- Build and prove out critical use cases.
- Help resolve customer objections and de-risk cloud migration.
- Maintain expertise in CX technologies and TTEC Digital offerings
What You Will Bring:
- 10+ years in technical pre-sales, solutions engineering, or contact center consulting.
- Fluency in the English language is a MUST-HAVE (additional languages a plus for nearshore operations).
- Bachelor's degree in CS, Engineering, or related field.
- 5+ years of hands-on experience with Amazon Connect and AWS services.
- AWS professional certifications.
- Experience with Telco/contact center platforms.
- Experience with CRMs, including Salesforce, ServiceNow, and Dynamics.
- Network infrastructure experience.
- Preferred AWS AI/ML experience (Lex, Bedrock, Transcribe, Comprehend).
- Familiarity with IaC (Terraform, CloudFormation, CDK).
- Ability to build solutions in Amazon Connect.
- Experience presenting to executive stakeholders.
- Ability to create architecture diagrams and build enterprise demos.
- Strong communication skills and ability to map tech recommendations to business value.
- Ability to travel up to 30%.
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