We’re looking for a detail-oriented and technically curious Global Recruitment Operations Administrator to help us shape and optimise the way we hire across Turner & Townsend using our applicant tracking system, SmartRecruiters. This role is a 12-month fixed-term contract.

In this role, you’ll play a key part in configuring and enhancing SmartRecruiters, ensuring our hiring workflows, offer processes, approvals, templates, and integrations run smoothly and consistently across all regions. Working closely with our Global Talent Acquisition teams, you’ll help deliver a seamless, compliant, and scalable hiring experience for our people and candidates alike.

It’s an exciting time to join us. We’re actively transforming our recruitment systems—bringing end-to-end hiring processes and approvals fully online, while introducing new integrations to strengthen our tech ecosystem. You’ll be at the heart of this journey, testing and deploying new features, implementing configuration changes, and helping us continuously improve how our system supports the business.

If you enjoy balancing technical configuration with process improvement and want to make a tangible impact in a global organisation, we’d love to hear from you.

Key Responsibilities

Support & Troubleshooting

• Resolving system issues, workflow failures, and configuration errors for global TA teams.
• Support regional training, system enhancements, developing best‑practice documentation for recruiters and hiring managers.
• Work with SmartRecruiters Support and Customer Success on escalations and system enhancements

System Configuration

• Understanding global system settings, hiring processes, job templates, user roles, permissions, and custom fields.
• Building and maintaining templates, merge fields, approvals and country‑specific offer formats.
• Support integrations with background checks, assessments, HRIS, onboarding, and job boards.
• Maintain data structures, fields, and picklists to ensure consistency and usability.

System Optimisation

• Identify opportunities to streamline and automate - reducing manual work where possible.
• Support system reporting ensuring regional teams have data required.
• Test and support deployment of new features, configuration changes, and system updates.
• Stay up to date with ATS platform updates, industry trends, and best practices.

 

Skills & Experience

• Hands‑on experience administering a HR / recruitment system in a global environment (ideally SmartRecruiters but this is not essential)
• Strong analytical and problem‑solving skills.
• Familiarity with HRIS integrations and data flows (desirable)
• Excellent communication skills with the ability to support non‑technical users.

• Experience working in project-based environments including change management processes.
• Ability to manage multiple priorities in a fast‑moving environment.

Our people share our Purpose and Values. Turner & Townsend provides a great place to work, where everyone can make change happen and influence a better world.

We champion our people to succeed in both work and life. To support this we promote a healthy, productive, and flexible working environment that respects work-life balance. 

Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We actively encourage applications from all sectors of the community.

Please find out more about us at www.turnerandtownsend.com/

#LI-TP1 #LI-Hybrid

SOX control responsibilities may be part of this role, which are to be adhered to where applicable.

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It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time. 

Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.