Lead Zuora Billing and Revenue Consultant

See yourself at Twilio

Join the team as Twilio’s next Lead Application Engineer, Zuora Billing & Revenue

About the job

This position is needed to join our Enterprise Application Development and Operations team. This role will focus on leading, designing, architecting, configuration, development, and testing of Zuora Billing and Revenue—specifically within the Invoice-to-Cash (I2C) and Revenue areas—to support key functions across Finance, Billing, Accounts Receivable (AR), Revenue Recognition and Accounting.

The ideal candidate is a self-starter with a strong analytical mindset, exceptional communication skills, and should be able to lead and conduct design workshops with the business, build a prototype of the system for demos before the start of the development phase. The candidate will partner closely with cross-functional teams including Global Accounting and Billing to drive automation, scalability, and innovation across Twilio’s I2C landscape.

Responsibilities

In this role, you’ll:

• Lead a design, configuration, development, and testing of Zuora solutions focused on Billing, AR, Cash Application, and Revenue processes.
• Conduct business workshops to gather and analyze requirements and translate them into effective Zuora solutions.
• Partner with process owners to define and benchmark operational KPI and to develop/deliver KPI dashboards and reports by using Zuora object queries and data queries etc
• Create system prototypes and demos to validate solutions with stakeholders before development begins.
• Lead cross-functional requirement sessions to elicit, document and analyze business requirements and functional specifications. Includes identifying unspoken or conflicting requirements and challenging the norm.
• Collaborate with Finance, Billing, and Revenue teams to ensure accurate implementation of business processes.
• Integrate Zuora Billing and Revenue with multiple upstream usage systems and downstream accounting platforms like Oracle Fusion, Highradius, Monkey, Salesforce, etc
• Perform checks and monitoring the critical processes in production instances and proactively identify the issues and fix them
• Make sure team is performing regular KLO operations and stakeholders support with daily activities, Financial close, reconciliations etc
• Support QAR, Audit and SOX compliance.
• Mentor and lead junior consultants in the team to enable them to make project deliverables.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Strong hands-on experience in Zuora Billing and Revenue modules including Product and customer master data management in Zuora
• Demonstrated ability to lead the end-to-end implementation lifecycle—from requirements gathering through to testing and deployment.
• Solid understanding of Billing and revenue workflows, including integrations with usage load via Mediation, taxation and Invoice presentment
• Experience working closely with finance and accounting stakeholders in global organizations.
• Excellent interpersonal, verbal, and written communication skills.
• Strong time management and organizational skills; able to manage multiple initiatives in parallel.
• Should have a good knowledge of change management, Agile methodologies.

Desired:

• Certifications in Zuora Billing and Revenue implementations

Location

This role will be remote, but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. :$114,600.00-$143,300.00
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $134,800.00-$168,500.00
• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Application deadline information

Applications for this role will be accepted on an ongoing basis.