Senior Account Executive

See yourself at Twilio

Join the team as our next Senior Account Executive - New Business for our Communications Business

About the job

Twilio is growing rapidly and seeking a New Business Enterprise Account Executive to play a key role in further growing the business in the Enterprise space. As our new New Business Account Executive, you will be responsible for prospecting, solution selling, and acquiring G2K Enterprise accounts in BFSI, Airlines, Retail and Conglomerates in China that focuses on international businesses. The Enterprise Sales team is a strategic component of our go-to-market strategy. Our customers are often application owners, product managers, line of business executives, CXO’s, Head(s) of innovation, omni-channel and digital strategy partners at some of Asia's largest companies.

Responsibilities

In this role, you’ll:

• Be responsible for new customer acquisition, while being assigned a quota for net new bookings.
• Work with customers across assigned verticals to understand their business and technical requirements, and match them to the capabilities of Twilio’s Authentication & Security, Marketing & Promotions, Sales & Customer Service solutions.
• Work with teams in Finance, Legal, Deal Desk, and Operations to design mutually beneficial contracts to address customer requirements, while balancing the needs of our business.
• Be passionate about what you do, think outside the box, and use world-class interpersonal and communication skills to present complex contractual, technical, and financial details to prospects in a way that builds confidence and comfort in the proposed solution.
• Balance competing priorities and manage multiple projects and deals at the same time.
• Drive synergy cross functionally with marketing, partners, product, and finance to develop long range territory strategies and sales plans.
• Act as the voice of the customer to Twilio’s product and carrier relations teams.
• Establish yourself as a subject matter expert in the Customer Engagement industry - staying up to date on key industry initiatives and new capabilities - sharing your knowledge with your customers and the wider Twilio go-to-market organization.
• Generate and maintain an accurate pipeline and forecast utilizing our CRM, Salesforce

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• Overall 8+ years experience with at least 5+ years experience in full-cycle Enterprise direct sales within the Enterprise space (G2K), managing or leading quantitative, highly analytical products or solutions for their customers.
• At least 5+ years of experience in full cycle sales directly selling technical Customer Engagement solutions
• Experience outbound prospecting in acquiring new Enterprise accounts in BFSI, Airlines, Retail, and executing strong quarterly planning strategy for territory penetration.
• Proven track record developing strategic relationships within the Enterprise account space, building executive relationships (C-level), driving innovation, growing new pipeline/business development, and developing strategic long-term account plans.
• Technical solutions selling experience working with real customers, listening to them, and solving problems
• Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships
• Analytical account development strategy based on using data to find opportunities and prove value
• The ability to provide thorough weekly forecasting metrics and communicate them in a succinct manner
• Strong interpersonal and communication skills, with the ability to easily make complex contractual, technical, and financial details sound simple
• Ability to influence and build effective working relationships with all levels of the organization
• Entrepreneurial mindset with appetite to define process and build programs

Desired:

• Deep experience in solutioning Enterprise Contact Center use cases with business outcome
• Experience selling to Global 2000 China-to-Global Enterprises
• An understanding of the cloud computing/communications business model and excitement for selling to a technical audience while applying a solutions focused approach to selling.
• A Bachelor’s degree or equivalent experience

Location

This role will be remote, and based in Singapore.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, More than 30% travel is anticipated to help you connect in-person in a meaningful way.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.