Opportunity

As a Clinical Delivery Coordinator, you will play an essential role in optimizing Twin Health's clinical operations, ensuring every member has the right care team assigned in accordance with licensure and operational guidance. This role combines data analysis with early-stage responsibilities in Clinical Delivery Management (CDM) operations — including care team assignments, load balancing, supporting assignment-workflow automation, and supporting future-state integrations and data migration across platforms (e.g., Salesforce, Medallion, Clinicapp, Zendesk).

You'll collaborate with cross-functional teams across CDM work streams — Eligibility Ops, Licensing Ops, Member Experience, Clinical Ops, and Launch Readiness — focused on data-driven decisions, improved member care, and streamlined clinical processes.

Responsibilities

We are looking for a detail-oriented and proactive Clinical Delivery Coordinator to support the Care Team Assignments function. This role is primarily responsible for assisting with provider and coach assignments, maintaining accurate data, and ensuring operational efficiency across internal systems. The role also includes oversight of ticketing, escalations, and cross-functional escalations as delegated by the Clinical Delivery leadership team.

The ideal candidate is analytical, comfortable working with large datasets, eager to learn healthcare operations, and able to deliver high-quality work in a fast-paced environment.

Operational Support

• Support daily provider assignments (based on licensure) and coach assignments (based on operational requirements) and guidance provided by practice management based on hiring models
• Monitor care team panels to ensure they meet operational requirements based on program type, time in program, and operational requirements and changes (new hire onboarding, attrition, PTO coverage, licensure relapses, Language preferences like Spanish, etc.)
• Provide prompt, professional responses to providers and coaches regarding care team and assignment requests
• Coordinate with internal stakeholders to resolve assignment/reassignment queries in a timely manner
• Perform data validation and quality checks to ensure assignment accuracy
• Update and maintain assignment trackers and reports. Make data driven decisions to inform product requirements based on operational needs.
• Collaborate with the Clinical delivery , Practice management, Licensure and clinical team to resolve assignment discrepancies
• Create and follow SOPs and escalate issues when necessary

Process Improvement & Quality Assurance

• Identify operational inefficiencies through data analysis and recommend process improvements to management
• Use AI tools such as Claude to improve productivity and streamline workflows
• Maintain data accuracy while meeting turnaround-time expectations
• Support QA initiatives for cross-functional processes, focused on cycle-time reduction and effort streamlining
• Ensure analytics and reporting adhere to applicable SOPs and guidelines

Stakeholder Collaboration & Communication

• Serve as a liaison between Cross functional team (CDM,PM, Clin ops) and technical/product teams on operational requirements related to assignments, reassignments, automations
• Collaborate with Salesforce and product/partner integration teams to fulfill assignment-related project needs
• Provide regular operational updates on assignment status to leadership and cross-functional partners
• Maintain strong working relationships with internal and external stakeholder

Reporting & Analytics

• Generate and maintain regular reports on care team assignment status, panel balance, and coverage gaps
• Track key metrics such as time-to-assignment, panel load distribution, and reassignment volume
• Build and update dashboards/trackers to give leadership visibility into assignment operations
• Flag trends or anomalies in assignment data (e.g., unbalanced panels, licensure mismatches,offboarded provider assignments) for team review
• Support ad hoc data pulls and analysis requests from CDM leadership and cross-functional partners
• Ensure reporting is accurate, timely, and consistent with data definitions used across Salesforce, Medallion, and other source systems
• Other duties as assigned

Qualifications

• Proficiency in Microsoft Excel/Google sheets (formulas, filters, sorting, pivot tables, lookup functions, and data analysis).
• Familiarity with Claude or other AI productivity tools.
• Basic understanding of medical terminology, including:
• Healthcare provider licenses
• Advanced Practice Providers (APPs)
• Care team structures
• Excellent attention to detail with a strong focus on accuracy.
• Ability to work efficiently and manage multiple tasks simultaneously.
• Strong analytical and problem-solving skills.
• Good written and verbal communication skills.
• Team player with a collaborative mindset and willingness to learn.

Key Competencies

• Accuracy and attention to detail
• Speed and efficiency
• Analytical thinking
• Ownership and accountability
• Collaboration and teamwork
• Adaptability and continuous learning
• Strong organizational skills

What You'll Gain

• Hands-on experience in healthcare operations and clinical delivery management.
• Exposure to provider operations and care team assignment processes.
• Experience working with AI-assisted workflows and operational tools.

• This remote opportunity based out of the U.S. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Compensation and Benefits

The compensation range for this position is $21.00-$26.00 per hour.

Twin has an ambitious vision to empower people to live healthier and happier lives, and to achieve this purpose, we need the very best people to enhance our cutting-edge technology and medical science, deliver the best possible care, and turn our passion into value for our members, partners and investors. We are committed to delivering an outstanding culture and experience for every Twin employee through a company based on the values of passion, talent, and trust. We offer comprehensive benefits and perks in line with these principles, as well as a high level of flexibility for every Twin

• A competitive compensation package in line with leading technology companies
• A remote and accomplished global team
• Opportunity for equity participation
• Unlimited vacation with manager approval
• 16 weeks of 100% paid parental leave for delivering parents; 8 weeks of 100% paid parental leave for non-delivering parents
• 100% Employer sponsored healthcare, dental, and vision for you, and 80% coverage for your family; Health Savings Account and Flexible Spending Account options
• 401k retirement savings plan