As a full-time team member, you will have access to the following benefits:

• Medical (including prescription), Dental, Vision (UMA subsidized)
• FSA/HSA (Depending on Medical Plan chosen)
• Basic Life Insurance (UMA paid)
• Additional Voluntary Life Insurance (Team Member paid)
• Employee Assistance Program – EAP (UMA paid)
• Long Term Disability (UMA paid)
• Short Term Disability (Team Member paid)
• Supplemental Insurance such as Critical Illness, Accident, and Hospital (Team Member Paid)
• Paid Time Off – 15 days accrued in year 1, 9 holidays, and 1 day of Volunteering Time Off
• 401k (eligible upon completion of 90 days of employment and must be at least 18 years of age)
• Pet Insurance
• Identity Theft Protection

Purpose of the Position:
The Career Associate is responsible for Career Services functions and duties as they relate to providing UMA graduates employment opportunities and ensuring graduate success by connecting graduates with allied healthcare employers. The Career Associate focuses on managing the graduate-facing process of Career Services in a call center environment through outbound phone activity; including graduate engagement, graduate career readiness, and partnering with the business development and Corporate Alliance teams for placement opportunities.

The Career Associate reports to the Director or Senior Director, Career Services.

Key Responsibilities:
Graduate Coaching:

• Influences and empowers students and graduates to find employment in their field of study and begin their healthcare careers.
• Manages a population of graduates and assist them in job placement in the Allied Healthcare field.
• Works with students and graduates to give them guidance on interview techniques, workplace expectations, resume best practices and more.
• Develops and implements plans to achieve student and graduate employment goals.
• Matches graduates to employer positions and maintain ongoing relationships with companies to ensure excellent customer satisfaction.
• Prepares for and facilitates graduate interviews with employers, including those with our national Corporate Alliance partnerships
• Maintains timely, compliant and accurate documentation and metric requirements on all activity related to UMA graduates, employers, job orders and interview results up to and including placement of graduates.
• Consistently meets or exceeds department metrics and quotas including talk time, interviews, hires and monthly goal of placed graduates.

Employer Outreach:

• Contacts hiring managers to create new job opportunities, interviews, hires, and placements.
• Develops and grows new and existing relationships within the healthcare industry to proactively discover future job opportunities for our graduates.
• Locates, engages and attracts prospective healthcare companies to form partnerships to secure employment opportunities in assigned marketplace with the goal of building and maintaining long-term relationships that yield placements for UMA graduates and future relationship building.
• Sources employment opportunities through our proprietary lead management tool with over a million leads, cold calling, email, fax and social media contact with decision makers and hiring managers.
• Influences lead outcomes and communicates with hiring managers using a consultative graduate-focused approach to understand their hiring needs.
• Ensures all paperwork is completed according to company, government, and accreditor standards.

Compliance:

• Demonstrates knowledge of, and carefully follows all applicable federal and state compliance requirements and regulations including those prescribed by the Department of Education, accrediting agencies, CIE, and internal UMA policies and procedures.
• Effectively communicates compliance requirements to students and other staff as appropriate and quickly escalates any compliance concerns to the Compliance department.

Work Experience, Skills, & Abilities:
Minimum Requirements:

• Associate degree
• Ability to work in a high-powered, dynamic, energetic, and results-driven call center environment
• Demonstrated track record of success in past roles
• Stable employment record
• Exceptional communication, presentation, and interpersonal skills with the ability to establish rapport with a diverse customer base
• Ability to multi-task and handle a high-pressure environment with timeline pressures
• Committed, self-driven, with strong follow-up skills
• Comfortable working independently or in a team environment
• Able to support a diverse and inclusive work environment
• Fluent and able to professionally communicate in verbal and written English
• Proficient in MS Office (Word, Excel, PowerPoint) and other business tools such as Skype and Microsoft Teams

Preferred Requirements:

• Bachelor’s degree
• More than 1 year of sales, staffing, long-line sales, or 3rd party logistics experience
• Experience in employment staffing, career services, out-placement services, or sales in the corporate sector
• Experience cold calling in a production driven environment
• Proven track record in professional sales or business development
• Past success in servicing customers in a people-oriented industry
• Experience with Zoho, Microsoft Dynamics, or a similar CRM system is preferred

Working Environment:

• Call Center Environment, or Home Office, if outside of office area
• Ability to share open cubicle office spaces with other coworkers
• Flexibility to work evenings and weekends as needed

Physical Demands:

• Requires long periods of sitting at a desk working on a computer
• Must be able to remain in a stationary position (sitting at a desk) for 80% of the time
• Requires occasional bending, stooping, and squatting
• Requires occasional lifting of up to 10 lbs.

Application Deadline: Applications are accepted and reviewed on an ongoing basis.