Senior Partner Operations Analyst (13 month contract)
•Solink· 15h
🏷️ Data Science📝 Contract👔 Executive💰 $107k-120k🇨🇦 Ottawa, Canada
15h ago
Valiantys·2 days ago
The Director, Delivery - NOAM leads delivery operations across project-based engagements and managed services, ensuring consistent execution, high-quality outcomes, and a strong client experience. The role provides leadership across a multi-level organization of Associate Consultants, Consultants, and Managers, aligning delivery practices, solution quality, operational standards, and service performance across the region.
The Director works across all Sales and Delivery functions to ensure a scalable, repeatable Delivery approach that weaves transformation objectives into executable delivery plans, measurable outcomes, and continuous value. The role also embeds AI-enabled capabilities across delivery workflows, managed services operations, and solution implementation to improve efficiency, consistency, scalability, and decision-making.
Oversee delivery across project-based implementations and ongoing managed services engagements
Maintain visibility across project pipelines, support queues, service activity, delivery readiness, execution, and portfolio risk
Ensure consistent delivery practices, documentation, governance, and outputs across teams and engagements
Guide team members throughout delivery to maintain alignment with client expectations, delivery standards, and implementation best practices
Lead executive-level client escalations and engagement recovery, establishing clear ownership, corrective plans, decision pathways, and communication while balancing delivery, relationship, and commercial considerations
Review client feedback and engagement performance, identify improvement opportunities, and drive action to strengthen delivery outcomes
Embed Transformation (Tx) practices within delivery execution and the engagement lifecycle
Connect client strategy, operating-model needs, capabilities, and technology execution to practical delivery plans and measurable outcomes
Partner with Transformation, Engagement, Sales, and technical leaders to identify and shape Tx opportunities within new and existing client engagements
Participate in senior client discovery and transformation-framing conversations to clarify target outcomes, roadmaps, governance, and measures of success
Ensure transformation recommendations translate into executable delivery and that insights from delivery inform the client's evolving transformation roadmap
Develop Delivery Managers and Consultants to operate as trusted advisors who look beyond implementation and identify opportunities for continuous transformation and client value
Ensure a consistent, high-quality client experience across project delivery and managed services
Build trusted relationships with client stakeholders and provide leadership through complex decisions, risks, and escalations
Align client expectations with the solutions and services delivered, including scope, outcomes, timing, and operating responsibilities
Support teams in client communication, discovery, requirements alignment, and ongoing service interactions
Ensure delivery contributes to long-term client retention, expansion, and value realization
Partner with Engagement and Sales leaders to surface follow-on delivery and Tx opportunities grounded in demonstrated client needs
Provide delivery input on select or complex pre-sales opportunities when requested, particularly regarding delivery feasibility, risks, resource considerations, and transition readiness
Share lessons from delivery with Sales, Engagement, Transformation, and technical leaders to improve future solution design, scoping assumptions, and sales-to-delivery handoffs
Lead and support a multi-level organization spanning Delivery and Managed Services Associate Consultants, Consultants, and Managers
Set clear roles, responsibilities, expectations, and decision rights across teams
Provide regular coaching, mentorship, career-development conversations, and performance alignment for leaders and team members
Support progression, succession, capability development, and hiring plans across all levels
Promote knowledge sharing, collaboration, continuous learning, and an inclusive, accountable team culture
Create meaningful organizational engagement by celebrating successes, sharing lessons, and bringing visible leadership presence to internal forums and cultural initiatives
Ensure solutions are aligned with business requirements, implemented according to best practices, and designed to be consistent, supportable, and maintainable
Provide oversight of configuration, administration, workflow design, optimization, integration, and automation practices
Apply and help evolve delivery models, methodologies, frameworks, standards, and tools across project and managed services engagements
Promote consistency in documentation, reporting, knowledge management, quality assurance, and delivery governance
Contribute to effective PMO governance across complex engagements, ensuring clear plans, dependencies, risks, decisions, executive reporting, and accountability across workstreams
Develop reusable assets, proven practices, and shared knowledge that improve scalability and predictability
Use performance data and client feedback to drive corrective actions and continuous improvement across delivery and service operations
Oversee resource planning and workload balancing across delivery engagements and managed services accounts
Contribute to workforce and capacity strategies, translating anticipated demand into practical staffing, hiring, and capability-development plans
Monitor utilization, time tracking, delivery performance, and relevant financial indicators in partnership with leadership
Drive improvements in delivery efficiency and margin through resource, process, and operating-model optimization
Oversee forward-looking and hypothetical pre-staffing allocations to align anticipated demand with available capacity and strategic priorities
Embed responsible, practical use of AI across delivery workflows, managed services activities, and solution implementation
Drive consistent adoption of AI tools that improve quality, efficiency, knowledge access, forecasting, and decision support
Promote appropriate use of AI-enabled capabilities within Atlassian environments and client solutions
Identify high-impact AI use cases and translate them into repeatable delivery practices, assets, and measurable operational improvements
Maintain human accountability for client relationships, delivery judgment, people leadership, and high-impact decisions while using AI to augment the organization
Significant leadership experience in consulting, professional services, delivery, or managed services environments
Proven experience leading multi-level delivery teams across project-based work and ongoing services
Significant experience leading delivery within complex, large-scale enterprise transformation programs involving multiple workstreams, stakeholder groups, and delivery teams, with exposure to strategy, roadmap development, governance, execution, and value realization
Deep domain expertise in at least one of the following: IT Service Management (ITSM), Software Development Lifecycle (SDLC), or Project, Program, and Portfolio Management (PPPM), with demonstrated experience applying that expertise to shape solutions and achieve meaningful client outcomes
Proven experience operating within or alongside enterprise PMO and portfolio-governance structures, including integrated planning, dependency management, RAID governance, executive reporting, and decision forums
Demonstrated commercial acumen, with experience providing delivery input into opportunity shaping, scoping, estimation, SOW review, margin considerations, account expansion, and commercial-risk decisions
Track record of leading high-stakes client escalations and recovery plans while balancing client outcomes, contractual and commercial commitments, delivery risk, and organizational capacity
Strong executive presence and stakeholder-management skills, with experience influencing senior client leaders and aligning stakeholders around difficult transformation and delivery decisions
Comfortable leading through ambiguity, incomplete information, and competing priorities, using sound judgment to establish direction, make timely decisions, and create clarity for clients and teams
Experience improving utilization, margin, forecasting, delivery consistency, and scalable operating practices
Experience delivering transformations enabled by Atlassian or comparable enterprise platforms, with a strong understanding of how technology, operating models, processes, and organizational change combine to achieve measurable business outcomes
Practical understanding of AI-enabled delivery, automation, and analytics, including responsible adoption and appropriate human oversight
Demonstrated success developing leaders, coaching teams, building organizational capability, and fostering an inclusive, high-performance culture
Our team members are our greatest asset and we work hard to ensure that Valiantys is not only a great place to work, but also a platform for you to grow.
Sense. We're committed to giving you the level of information you need to make sense of your assignments. You will witness the impact of your actions.
Training. We will provide you with the necessary time and budget to help you develop your skills and continue to build your career.
Flexibility. We understand that life is all about balance and we offer you the flexibility and support to help you maintain balance across the different pillars of your life.
Valiantys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law. Valiantys provides a barrier-free workplace and embraces all qualified applicants with varied perspectives and backgrounds.