Client Relations Specialist, Energy Advisory
•MantisinnovationHybrid· 2d
⚖️ Legal⏰ Full-time📈 Mid Level💰 $60k-74k🇺🇸 Burlington, USA
2d ago
Valonvm·1 day ago
Valon is transforming both mortgage servicing and consumer direct lending with a technology-first approach. Backed by Andreessen Horowitz (a16z) and managing over $130 billion in loans, we’ve built our platforms from the ground up—not on outdated legacy systems—so homeowners, lenders, and investors experience greater transparency, efficiency, and care. By unifying processes into a modern, AI-native operating system, we’re leading the way in automation, compliance, and continuous improvement across our servicing and lending businesses.
Our mission is to empower every homeowner by making the mortgage experience simple, secure, and financially empowering. To achieve this, we bring together world-class engineers, servicing experts, lending professionals, and operations leaders who share a passion for improving the homeowner journey. We’re not only reshaping what servicing and lending look like today—we’re creating opportunities for talented people to help drive the future of the industry.
As we continue to grow, Valon is expanding its footprint across multiple states, opening the door to exciting new roles and career paths. Joining Valon means becoming part of a fast-scaling company where innovation, collaboration, and customer impact go hand in hand. Mortgage is just the beginning—we’re building the future of regulated finance, and we want you to be part of it.
The Default Servicing team manages all default-related processes and resolves mortgage loans that are in default. The team is crucial to Valon and the broader mortgage ecosystem, as it helps prevent foreclosures and minimize losses for investors. Homeowner transparency and financial literacy is always focal point to our people, process, and product and we strive to help homeowners who need additional support to keep their dream of homeownership alive.
The Foreclosure Supervisor provides leadership, direction, and coordination of all activities for the default functions specific to foreclosure actions in accordance with statutory compliance, regulatory compliance, investor guidelines, and company policies. This position is responsible for managing all foreclosure activities in alignment with established work rules, goals, and objectives to improve timeline efficiency, mitigate risk, and optimize attorney performance. Additionally, the Foreclosure Supervisor collaborates with internal departments, external counsel, and key stakeholders to drive process improvements, ensure adherence to state and investor requirements, and support operational efficiencies across the foreclosure pipeline.
Leads and manages end-to-end foreclosure functions to ensure the foreclosure portfolio is processed in compliance with all state and federal laws, while adhering to Investor, Insurer, Agency, and company guidelines.
Proactively monitors and stays current with pending regulatory, statutory, and investor guideline changes that could impact foreclosure processes, ensuring timely implementation of necessary updates.
Develops, enhances, and implements accurate and timely functional reporting to track key performance indicators (KPIs), measure efficiency, and identify areas for improvement.
Oversees day-to-day internal and external relationships, establishing and monitoring service delivery, productivity, and quality standards with attorneys, vendors, and other business partners.
Collaborates with key stakeholders across the organization, including Compliance, Risk, Bankruptcy, Loss Mitigation, and Loan Servicing, to drive continuous quality improvement and operational efficiencies.
Translates the organization’s strategic direction, policies, and structural requirements into actionable plans that enhance foreclosure operations and mitigate risks.
Identifies and recommends process improvement opportunities within the department and cross-functionally to streamline workflows and minimize risk exposure.
Prepares and delivers updates, presentations, and performance reports to Senior Leaders and key stakeholders, providing insights on foreclosure trends, regulatory changes, and operational challenges.
Ensures strict adherence to departmental and business policies while fostering a culture of compliance and accountability.
Prioritizes and allocates workload effectively to meet critical deadlines and ensure timely and accurate resolutions for both internal and external partners.
Performs related duties and special projects as assigned by management to support business objectives.
Experience: Minimum of 5+ years of foreclosure experience, with a strong understanding of end-to-end foreclosure processes, including judicial and non-judicial timelines.
GSE Expertise: Direct experience working with Government-Sponsored Enterprises (GSEs), including Fannie Mae and Freddie Mac, with a thorough understanding of their foreclosure requirements.
Technical Proficiency: Proficiency in basic computer software programs, including Windows, Microsoft Word, Excel, Outlook, and Internet applications; ability to quickly adapt to proprietary servicing platforms and workflow systems.
Results-Driven: Proven track record of delivering measurable results by analyzing operational risks and opportunities, developing strategic action plans, and executing solutions to drive performance improvements.
Operational Management: Demonstrated ability to collect, analyze, and interpret performance data, market research, and other relevant metrics to optimize operational efficiency and service delivery.
Attention to Detail: High level of accuracy and adherence to strict guidelines, policies, and regulatory requirements to minimize risk exposure.
Deadline-Driven: Ability to work effectively under pressure, manage competing priorities, and meet critical deadlines while maintaining a high level of quality and compliance.
Independent & Self-Motivated: Capable of working autonomously while ensuring tasks are completed within prescribed guidelines, routines, and industry best practices.
Customer Service Focus: Strong commitment to providing exemplary service to both internal and external stakeholders, fostering a positive and professional working environment.
Communication Skills: Excellent oral and written communication skills, with the ability to convey complex information clearly and effectively to various audiences.
Education: High school diploma or equivalent required; Bachelor's degree in Business, Finance, or a related field preferred.
Experience: Minimum of 5 years of foreclosure servicing experience, with a strong understanding of foreclosure regulations, investor guidelines, and default servicing operations.
Industry Knowledge: Working knowledge of foreclosure laws, timelines, and processes across multiple jurisdictions, including GSE (Fannie Mae/Freddie Mac), FHA, VA, and USDA guidelines.
Technical Skills: Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and familiarity with loan servicing systems such as MSP, Black Knight, or similar platforms
Regulatory Compliance: Understanding of federal and state foreclosure regulations, including CFPB, FDCPA, and applicable investor/insurer guidelines.
Communication Skills: Strong verbal and written communication skills with the ability to interact effectively with internal teams, external attorneys, vendors, and senior leadership.
Analytical & Problem-Solving Skills: Ability to assess operational challenges, analyze data, and develop solutions to improve efficiency and mitigate risk.
Attention to Detail: High level of accuracy and compliance-driven mindset to ensure adherence to strict guidelines and regulatory requirements.
Time Management: Ability to manage multiple priorities, meet deadlines, and adapt to changing business needs in a fast-paced environment.
Team Collaboration: Experience working cross-functionally with stakeholders, including legal, compliance, risk, and investor relations teams.
Compensation: competitive salary and 401 (k) plan
Health & well-being: we’ll invest in your physical and mental well-being with comprehensive medical, dental, & vision benefits
Commuter benefits: We offer pre-tax deductions for public transportation, rideshare services, and parking expenses to make your commute more affordable and convenient.
Grow together: Company-wide orientation for you to successfully onboard and other learning & development opportunities, including regular review cycles that feature 360-degree feedback
Generous time off: 17 days paid time off, sick days, and 11 company holidays
Baby bonding time!: 12 weeks off for both birthing and non-birthing parents - fully paid, so you can focus your energy on your newest addition
Throughout the interview process, please remember that emails will only be from valon.com email addresses. We will never ask for any personally identifiable information during the interview process itself. Please reach out to [email protected] if you have any requests to verify the authenticity of an outreach.
Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Valon makes hiring decisions based solely on qualifications, merit, and business needs at the time.