Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience.

The opportunity

At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries.

We are proud of:

• The work we do and the innovation we drive
• Our values of share, care and dare
• A workplace culture that fosters creativity, diversity and autonomy
• Our borderless, global framework, which enables seamless collaboration

The role

Please note, we are only accepting applicants from the provinces of Ontario and Québec for this role. For Québec-based candidates, fluency in English is necessary because the position entails collaboration with teams based in the rest of Americas and occasionally in Europe.

As a Project Manager / PMO, you are passionate about experience innovation and eager to push the boundaries of what’s possible. You bring 5 YEARS of experience, a growth mindset and a drive to make a lasting impact.

We are looking for a strong Project Manager / PMO to support the Client domain portfolio and drive cross-team initiatives across the broader Omnichannel landscape, including Client, eCommerce, and Data. This role requires someone who can operate in a hybrid delivery environment, combining Waterfall project management discipline with Agile ways of working. The person will be expected to manage both portfolio-level governance and hands-on project delivery for complex,
cross-functional initiatives involving multiple IT teams, business stakeholders, architects, vendors, and delivery partners. A strong technical background is required. The ideal candidate should be comfortable working closely with architects and technical leads to build detailed project plans, track technical activities across teams, identify dependencies, and follow up on execution with the right level of precision.

We are looking for someone who is structured, proactive, and able to connect business priorities with technical execution. This person should not only report project status but also actively drive delivery, clarify ownership, challenge unclear plans, and help teams move forward.

The ideal candidate is comfortable working in a fast-paced environment with multiple stakeholders, complex dependencies, and evolving priorities. They should bring strong PMO discipline, solid project management expertise, and enough technical depth to be credible with architects, engineers, and delivery teams.

You will thrive in this role if you are:

• A curious problem solver who challenges the status quo
• A collaborator who values teamwork and knowledge-sharing
• Excited by the intersection of technology, creativity and data
• Experienced in Agile methodologies and consulting

Role responsibilities

Portfolio Management
• Manage and maintain the Client domain project portfolio, including project status, timelines, risks, dependencies, budget indicators, and key decisions.
• Prepare and facilitate portfolio governance meetings, including weekly project reviews, monthly check-ins, and executive-level reporting.
• Consolidate inputs from multiple teams and ensure portfolio information is accurate, up to date, and action-oriented.
• Track project prioritization, delivery capacity, major milestones, and business/technical impacts across the portfolio.
• Identify portfolio-level risks, conflicts, dependencies, and resource constraints, and escalate them when needed.
• Support the definition and improvement of PMO standards, templates, reporting, and governance practices.

Project Management — Hybrid Waterfall / Agile
• Lead cross-team initiatives across the Client domain and the broader Omnichannel macro-domain, including eCommerce, Client, and Data.
• Build and maintain detailed project plans covering business, functional, technical, architecture, development, integration, testing, deployment, and change management
activities.
• Work closely with architects, product owners, technical leads, QA, business teams, and vendors to define delivery plans and track execution.
• Manage project scope, timelines, dependencies, risks, assumptions, decisions, and action
plans.
• Work closely with Product Owners and Delivery Managers to ensure that waterfall project requirements are properly integrated and executed within each team’s Agile
organization and delivery cadence.
• Ensure clear communication between business stakeholders, IT teams, and leadership.
• Drive execution follow-up and ensure that technical and functional activities are progressing according to plan.
• Support UAT, release preparation, deployment readiness, CAB preparation, and post-golive follow-up when applicable.

Technical Coordination
• Partner with solution architects and technical leads to understand system impacts, integration points, technical dependencies, and delivery constraints.
• Track technical activities across multiple teams, including Salesforce, mobile apps, data platforms, integrations, eCommerce, and downstream systems.
• Ensure technical plans are detailed enough to identify ownership, sequencing, dependencies, risks, and blockers.
• Challenge unclear plans, missing ownership, unrealistic timelines, or incomplete technical assumptions.
• Facilitate alignment between architecture, product, engineering, QA, security, infrastructure, and support teams.

Must have qualifications

To be considered for this role, you must meet the following essential qualifications:

• Proven experience as a Project Manager, Technical Project Manager, or PMO in a complex IT environment.
• Strong experience managing project portfolios and cross-functional technology initiatives.
• Ability to work in a hybrid delivery model combining Agile and Waterfall methodologies.
• Strong technical understanding and ability to work closely with architects and technical teams.
• Experience building detailed project plans for complex initiatives involving multiple
  systems and teams.
• Strong ability to track dependencies, risks, technical activities, milestones, and delivery commitments.
• Excellent communication skills, with the ability to interact with both technical teams and senior stakeholders.
• Strong organizational skills, attention to detail, and ability to bring structure to complex or ambiguous situations.
• Ability to operate independently and proactively drive follow-up, alignment, and issue resolution.
• Experience working with distributed teams and multiple time zones.

Nice to have qualifications

• Salesforce ecosystem knowledge is a strong plus, especially Salesforce Service Cloud, Marketing Cloud, CRM, or clienteling-related platforms.
• Experience in retail, luxury, omnichannel, CRM, clienteling, eCommerce, or data-related domains.
• Experience with Jira, Confluence, Smartsheet, Microsoft Project, PowerPoint, Excel, or similar project/portfolio management tools.
• Experience with release management, CAB processes, UAT coordination, and production deployment planning.
• Experience working with external vendors and system integrators.

Location & time zone requirements

• Availability in the New York City time zone is mandatory.
• New York City location is preferred but not mandatory.
• Remote candidates may be considered if they can fully operate on NYC working hours and support regular collaboration with NYC-based teams.

Commitment to reaching all kinds of people

We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site to see how we’re creating a more equitable Valtech for all.

The benefits

This is a full-time position based in Toronto/Montreal, Canadá.

Valtech offers a comprehensive benefits package effective after three months of continuous service:

• A comprehensive insurance plan, where you can choose the module that best suits your needs—Gold, Silver, or Bronze. The employer may contribute up to 80% of your coverage depending on the selected module. This plan includes short- and long-term disability coverage.
• Dialogue via Sun Life provides virtual healthcare services, allowing you to consult with a healthcare professional for emergencies, prescription renewals, and more. You also have access to the Employee and Family Assistance Program, as well as a complete mental health support program.
• A $500 Personal Spending Account, which can be used for healthcare reimbursements, gym memberships, public transit passes, office supplies, or contributions to your RRSP through Valtech.
• A retirement plan where Valtech will match 100% of your RRSP contributions through a Deferred Profit Sharing Plan (DPSP), up to a maximum of 4%. You can start contributing to your RRSP immediately, and to the DPSP after 3 months. The vesting of the DPSP will be after a 24 months of service.
• Access to a flexible vacation under Valtech's policy to support your work-life balance, with 5 days available during your probation period and a prorated amount calculated for the remainder of the year.
• Personal Technology Reimbursement – $30/month for every employee-offered on day 1.
• We close during the winter holidays and offer flexible scheduling throughout the year, so you can enjoy those sunny Friday afternoons—provided your weekly hours are completed.

Your application process

Once you apply, our Talent Acquisition team will review your application. If your skills and experience align with the role, we’ll reach out for next steps. Your CV should cover key information on relevant experiences and expertise. We do not require information such as age, gender, marital status, or a headshot in your application. We review all candidates based on skills, experience, and potential.

⚠️ Beware of recruitment fraud: Only engage with official Valtech email addresses.

We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know.

About Valtech

Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world.

At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more.

At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate.

Are you ready to create what’s next? Join us.