Implementation Engineer, Customer Support
•Bitwarden· 4h
🎧 Support⏰ Full-time📈 Mid Level💰 $100k-140k🇺🇸 USA
4h ago
Solutions Engineer
Verifiable·about 5 hours ago
⏰ Full-time📈 Mid Level🇺🇸 USA📅 Sep 8, 2026
About Us:
Verifiable is a provider credentialing and network monitoring platform, delivery industry-leading AI, API and Software solutions to help healthcare organizations optimize operations at enterprise scale. We are a top Salesforce partner, winning the 2024 Salesforce Partner Innovation Award, and also were named to Inc. 5000 2025, the most prestigious ranking of America's fastest-growing private companies. We work with leading healthcare organizations such as Humana Dental, Talkspace, Headway, Empower Pharmacy, and many others.
Verifiable is a fast-moving, early-stage team that values impact, ownership, and follow-through. Everyone here rolls up their sleeves, dives into ambiguity, and takes end-to-end responsibility for meaningful work. Priorities shift, problems aren’t always perfectly defined, and we move with urgency—so we look for people who are energized by hard problems, rapid learning, and stepping in wherever the team needs support.
We’re collaborative and human, but we keep a high bar. If you thrive in a scrappy, high-ownership environment where your work directly shapes the company’s trajectory, you’ll feel right at home here.
This is a new role on the Engineering team, created to own the API layer end-to-end.. You'll sit at the intersection of Sales, Implementation, and Support: brought in early on API and web app deals to scope feasibility, owning SOW review for API/web app implementation scope, and serving as the go-to API expert for Support when tickets need deeper technical context. API customers are among our highest-retention, lowest-support-load accounts, and this role exists to protect and grow that.
You're a technical, client-facing professional who's comfortable being the person in the room translating between a customer's integration needs and what our platform can actually do. You don't need to be a deep backend engineer — what matters is that you can read and reason about an API, scope an implementation honestly, and communicate clearly and confidently with clients throughout a sales or implementation cycle. You're a self-starter: this role isn't fully defined yet, and you'll help shape it as you go.
Key Responsibilities
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Get involved early in the sales process on API and web app deals to assess technical fit and scope
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Own SOW review for API and web app implementation scopes
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Support the implementation of API and web app customers
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Serve as the escalation resource for API-related Zendesk tickets, closing the current API knowledge gap in Support
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Act as a resource for upselling and solutioning conversations with existing API customers
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Coordinate across Sales, Implementation, Engineering, and Support to keep API-related commitments visible and on track
Qualifications
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3+ years in a Solutions Engineer, Sales Engineer, or similar pre-sales role in B2B SaaS
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Working familiarity with APIs and integrations — able to scope integration requirements and speak credibly to technical stakeholders, without needing deep backend engineering depth
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Experience scoping or reviewing statements of work (SOW) with clients
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Strong written and verbal communication skills; comfortable being customer-facing from day one
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Comfortable operating with ambiguity in a role that's still being defined
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Customer-retention minded — sees API customers as a relationship to protect, not just a ticket queue
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Self-starter, able to bring structure to a role without much existing precedent
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Strong cross-functional communicator; equally at ease with clients, sales, and engineers
More About Verifiable:
We’ve grown to almost 150 employees in 5 years. Steady revenue growth allowed us to secure a $27M Series B led by Craft Ventures, bringing us to $47M in total funding.
We value the many benefits of remote work, so we’re fully distributed across the US and internationally.
Benefits include Health/Vision/Dental plans, unlimited PTO, new Apple equipment, and startup equity as part of your comp package.
Market context
Measured from remote postings we have tracked ourselves — not self-reported survey data.
What Mid Level Support roles in Americas pay
- 25th
- $53k
- Median
- $58k
- 75th
- $90k
Based on 3,156 comparable postings with disclosed salaries, last 12 months.
How Verifiable is hiring
- Last 90 days
- 2 roles
- Total tracked
- 19
- Hiring across
- 7 job families
Tracked since August 2025.