Location requirements
Join Vetcove and help modernize the future of veterinary software and the pet parent healthcare experience. Our suite of platforms features a market-leading procurement marketplace, an ultra-modern home delivery ecommerce experience, and a next-generation practice management system. More than 25,000 hospitals across all 50 states rely on Vetcove daily, supporting tens of thousands of veterinarians who care for tens of millions of pets each year.
We are modernizing the 50 billion dollar plus animal health industry by giving veterinary organizations the tools to focus more on patient care. Backed by Y Combinator and top venture investors in Silicon Valley, New York and Miami, Vetcove is a fast-growing, mission-driven company. We are searching for talented and passionate people who want to help shape the future of veterinary care.
About the Position
Vetcove is seeking a Technical Support Associate with strong technical aptitude and a passion for solving complex user-facing issues. In this role, you’ll investigate, triage, and resolve a wide range of issues—ranging from feature requests and software bugs to data anomalies and edge-case product behavior.
You’ll serve as the front line of support for veterinary clinics and vendors using the Vetcove platform, while also acting as a key partner to our Engineering, Product, and Data teams. This is a highly collaborative, analytical role where clear communication, curiosity, and precision are essential.
Ideal candidates are detail-oriented problem solvers who enjoy debugging systems, documenting root causes, and helping translate technical problems into actionable solutions.
What You'll Do
Investigate and respond to technical support requests, diagnosing issues related to bugs, data discrepancies, API behavior, or platform edge cases
Reproduce, document, and escalate confirmed software bugs with clear technical context, steps to reproduce, and logs for Engineering or Data teams
Query and validate platform data to troubleshoot user-reported problems; flag data anomalies and escalate appropriately
Communicate clearly and empathetically with users—including veterinary clinics and vendors—about known issues, fixes, timelines, and workarounds
Collaborate cross-functionally with Product, Engineering, and Support to ensure timely and accurate resolution of complex issues
Maintain and improve internal documentation, runbooks, and knowledge base articles to standardize future resolution workflows
Use tools like Intercom, Zendesk, and JIRA to manage the full lifecycle of support tickets from intake through resolution
Support key daily operational tasks, including product catalog validation, order reconciliation, account reviews, and credit approval processes
Liaise with external vendors and partners to synchronize product or transactional data and troubleshoot integration issues
Provide feedback to Product and Engineering on trends, pain points, and opportunities for improving platform stability and usability
Help streamline and optimize support processes by identifying automation opportunities and improving ticket triage and escalation flows
You Should Have
1+ year of experience in technical support, product operations, QA, or a similar role—ideally supporting SaaS or web platforms
Bachelor’s degree (STEM or technical majors preferred but not required)
Strong troubleshooting, analytical, and root-cause analysis skills
Familiarity with APIs, browser dev tools, JSON responses, and general debugging techniques
Excellent written and verbal communication skills; able to clearly explain technical concepts to both technical and non-technical audiences
Empathy, patience, and composure under pressure when supporting users experiencing blockers or critical issues
Ability to manage competing priorities and respond quickly in a dynamic, startup environment
Team-first mindset with a willingness to learn new tools, systems, and workflows
Bonus: Experience in veterinary, medical, or healthcare software environments
Benefits (Full Time Roles)
100% remote within the USA
Medical, Dental, and Vision Insurance
Automatic 401k contribution
Employee referral program
At home office set up
Bi-annual company retreats
Open vacation policy
Equity
Monthly team events
The typical base pay range for this role across the U.S. is: $50,000/year - $80,000/year + bonus + equity + benefits. There is a different range applicable to specific work locations. For Colorado, the salary range is: $55,000 - $75,000 + bonus + equity + benefits. This salary range is a good faith estimate of what Vetcove may pay for this position at the time of posting. Actual compensation may vary based on skills, qualifications, and experience. The range reflects the base hourly rate or annual compensation (as applicable), and does not include bonus, equity or other incentives.
In addition to base compensation, Vetcove offers a comprehensive benefits
package. Please refer to the “Benefits (Full Time Roles)” section above for more
details.
To apply, please submit your application through Vetcove’s Careers Page. The application deadline is accepted on an on going basis.
Please note we are unable to sponsor work visas at this time.
Attention all job seekers! We want to ensure that you’re well-informed about a serious matter affecting the job market. It has come to our attention that scammers are operating in the industry, impersonating employees and attempting to deceive savvy applicants like you. Here’s what you need to know:
Our job listings are exclusively available on official sites (our careers page, LinkedIn, BuiltIn, and Indeed). Be cautious of other sources claiming to represent us or any organization that you’re interested in. Stay on the lookout!
Authentic communications from our company will only come through verified email addresses and phone numbers. If you receive unexpected messages or calls, exercise caution and verify their authenticity. Don’t let scammers catch you off guard!
It's essential to independently verify the legitimacy of any job postings you come across. Visit our official careers page to confirm the validity of any openings. Stay proactive and protect yourself!
Remember that during the application process, we will never request sensitive personal or financial information from you. Be wary of anyone asking for such information. Keep your personal data secure!
If you suspect any fraudulent activity or encounter suspicious individuals, please report it immediately to our recruiting department. By working together, we can combat these scams and keep the job market safer for everyone.
We understand the importance of your job search and want to ensure your experience is positive and secure. Always exercise caution and stay scam-smart!
Vetcove is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation. It is our policy to provide equal employment opportunity to all applicants in accordance with all applicable laws and regulations. If you require accommodations during the application or interview process, please let us know and we will make every effort to accommodate your needs.
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Vetcove is is an eCommerce platform that enables veterinary hospitals to research products, compare prices and what's in stock among vendors, and buy from one central location. It's like Trivago for veterinary hospitals to buy their pharmaceuticals, biologics, equipment, and supplies from all of their veterinary vendors. Using Vetcove, veterinary hospitals cut ordering time 50-70%, and save thousands of dollars per year by ordering the right products from the right sources. It eases many of the frustrations related to inventory management and procurement like backorders, hard-to-find items, and sourcing generic alternatives, and reduces complexity for veterinary purchasers through consolidation. Vetcove lists more than 150,000 SKUs from more than 2,100 manufacturers. Clinics can buy from all the major veterinary distributors, as well as direct from manufacturers, compounding pharmacies, and diagnostic laboratories. Here's how it works: Vet hospitals search one unified and user-friendly catalog with all products in the entire industry. For each item in the catalog, they can view their hospital's own' pricing and the stock status from each vendor, as well as promotions, historical purchase information, and community-provided insights and discussion. Clinics can also manage all of their connected vendors' shopping carts from one screen, and create purchase lists across vendors. In a world where consumers can easily compare pricing online, our mission is to use technology to give control back to the veterinarian. We're here to help practice owners and their staff stay profitable amid this challenging economic environment. In just two years, Vetcove has grown to become the preferred procurement platform of more than 4,000 veterinary hospitals, or approximately one in seven vet hospitals in the United States. We're incredibly proud to be having such a positive impact on the veterinary profession.
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