Viamericas is a #1 ranked and licensed money transmitter offering international money transfer, bill payment, check processing and a variety of other services at thousands of agent locations across the United States, and 287,885 locations in 95 countries. At Viamericas, our ultimate objective is to help immigrants succeed and improve their lives by providing the highest quality financial services. We are always seeking TOP TALENT – experienced individuals who embrace our core values of respect, innovation, integrity and impact.
The Agent Support Representative – Rest of World - Vietnam is responsible for delivering high-quality, timely, and professional support to customers, agents, and partners across Viamericas communication channels. This role involves handling inbound and outbound inquiries via phone, email, chat, and SMS in Vietnamese and English, ensuring accurate transaction processing, issue resolution, and customer satisfaction. The representative will utilize internal systems to document interactions, monitor transaction activity, and support operational efficiency while maintaining compliance with company policies and service standards.
Duties and Responsabilities
Qualifications
- Fluency in Vietnamese and English (spoken and written) required.
- 2-3 of Years required in professional sales/call center environment.
- Have a good attitude and good dealing with people.
- Strong understanding of the sales cycle with proven ability to prospect, negotiate, close deals, and follow up.
- Excellent communication and writing skills.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- Strong attention to detail and problem-solving skills.
- Proficient in CRM systems and business software such as PowerPoint, Word, Outlook and Excel.
- High School Diploma required.
- Ability to work on a flexible schedule.
Candidates must be legally authorized to work in the Philippines without the need for employer sponsorship.
Working Conditions
This position is carried out in a normal office environment with a hybrid work schedule. Required to report to the local office a minimum of 3 days/week. It requires the use of office equipment like computers, telephones, and photocopiers.
Come work for industry leaders! We are the fastest growing company in the industry, with best in class products. We offer an environment of growth and learning that will help you to grow your potential and develop as a professional.
