Duties and responsibilities

• Sales:
• Achieve budget targets across all Key Performance Revenue Streams (KPRS), ensuring financial growth.
• Expand market share for US, outbound remittances for Brazil, leveraging strategic initiatives to drive business growth.
• Increase the number of high-quality, productive agencies, focusing on long term partnerships and operational efficiency.
• Build and maintain the Brazil sales team by selectively recruiting top talent to ensure optimal performance and success.
• Visit prospective and active agencies for business development purposes.
• Explore viability of digital channel for Brazil market.
• Customer Service:
• Lead, mentor, and manage the Brazil Business Solutions Team, ensuring alignment with company goals and fostering culture of high performance and collaboration.
• Foster and work to maintain an entrepreneurial growth culture throughout the company and across all teams and work functions.
• Liaise closely with business users and build good rapport.
• Build cross-functional teams to guide and nourish sustainable, long-term growth.
• Build and oversee a high performing Brazil customer service team, ensuring exceptional service and customer satisfaction.
• Business Strategy:
• Evaluate potential solutions and make recommendations to resolve business problems.
• Identify and recommends new services.
• Propose and develop strategic partnerships.
• Help to shape the company’s long-term objectives for the Brazilian market. 
•  Advise on product development and distribution and promotion strategies.
• Pricing
• Monitor competitive pricing and exchange rates as needed for the Brazilian market.
• Collaborate in growing the volume of transactions and increase profitability.
• Participate in the development of promotional pricing programs for Brazil.
• Collaborate with any marketing projects.
• Manage and negotiate foreign exchange transactions/rates with Brazil payer partners, optimizing terms and ensuring cost effective solutions.
Information Security Responsibilities
• Make sure you and your team read, acknowledge and comply with Viamericas’ Staff Information Security Policy.
• Make sure you and your team attend periodic Information Security training provided by Viamericas’.
• Report any event that might be an Information Security Incident: clicked on a malicious link, downloaded and opened a suspicious file, etc.

Qualifications

• Bachelor’s degree in business, marketing, or equivalent
• Minimum 7 years of working experience in the International Money Transfer Industry.
• Proven experience in managing and leading teams, particularly in a cross-cultural context.
• In depth understanding of the Brazilian business environments, including financial regulations, markets dynamics, and customer behavior.
• Proven experience identifying, developing, and implementing effective business strategies.
• Experience with go-to-market strategies and execution of product launches.
• Excellent communication skills and extensive experience working with technical teams and management.
• Team player with excellent collaboration skills.
• Strong analytical skills and ability to work independently as well as in a team environment.
• Proficient in Office Productivity tools (MS Office, Salesforce a plus)
• Bi-Lingual English/Portuguese

Working Conditions

• This position will be 50% remote (from home) and 50% in the field. Frequent travel, up to 50 % (foreign and domestic) is required.