Duties and responsibilities

• Develop and maintain comprehensive profitability analysis by agents, country, and payer, providing insights into key drivers and areas for improvement.
• Work collaboratively with the sales operations team in the development and implementation of pricing guidelines and policies.
• Monitor agency performance, investigating and identifying variance to expectations due to pricing.
• Conduct competitive benchmarking to identify off-market pricing and analyze competitor trends in order to support the development of the company’s pricing strategy and market positioning.
• Develop predictive models and forecasting tools to anticipate trends in transaction volumes, revenue, and profitability.
• Leverage advanced skills in Microsoft Excel, SQL, and data visualization tools to deliver high-quality data analysis and insights to internal stakeholders and clients. Develop, maintain, and automate dashboards, metric reports, and visualizations to support data-driven decision-making.
• Develop and maintain an agent segmentation and performance review process with clear action items by segment (Decliners / Underperformers / Low profitability) Manage and update the competitive report.
Information Security Responsibilities:
• Read, acknowledge and comply with Viamericas Staff Information Security Policy via the Information Security training portal. This should be done within 30 days of hire and repeated annually.
• Attend periodic Information Security training provided by Viamericas’.
• Report any event that might be an Information Security Incident: clicked on a malicious link, downloaded and opened a suspicious file, etc.

Qualifications

• Bi-lingual (Spanish / English)
• Minimum 2 years working experience in technical data analysis, working with large data sets and with proven business analysis experience
• Experience with Microsoft Office, Power BI, and SQL, required. Experience with Python, R, or Javascript is a plus
• Time management: Able to prioritize and handle multiple tasks at the same time.
• Detail oriented with an analytical mindset
• Creative critical thinker with excellent presentation skills, verbal and written communication skills, and interpersonal skills
• Highly motivated team player with a strong desire for success
• Responsibility: Owner of the task allocated to daily schedule.

Working Conditions

General office working conditions, reporting to the office on a hybrid schedule (3 days per week.).