Associate Systems Engineer – Linux & AI Automation

We operate mission‑critical systems that enable Visa’s clients and processors worldwide. As an Associate Systems Engineer, you’ll join a global team that plans, implements, and supports secure, resilient endpoints and platforms—partnering closely with vendors and global support groups to deliver nimble, client‑centric solutions.

Key Responsibilities: 

• Provide project management, technical advice, and hands‑on support to client institutions and processors—consistently exceeding customer expectations.

• Coordinate projects end‑to‑end with proper documentation keep tasks and status up to date.

• Create implementation scripts (Shell, python & more) for vendor field engineers and support teams to enable installation and activation.

• Perform remote installations of Linux systems in partnership with on‑site vendor engineers.

• Work proactively with Global Support, clients, and vendors to deliver flexible solutions and resolve system problems quickly.

• Manage customer satisfaction, commitment, and expectations to high service levels handle escalations appropriately.

• Ensure deployments follow Visa security guidelines report and remediate any non‑compliance.

• Communicate and collaborate cordially within a global team across cultures and time zones.

• Work with stakeholders to translate business problems into AI use cases, define requirements, and design solution architectures.​

• Collect, clean, and prepare data build and train models (traditional ML and deep learning/LLMs) evaluate performance and iterate.​

• Design, build, and maintain agentic workflows where LLM agents can plan, call tools, and coordinate multi‑step tasks (e.g., retrieval, calling APIs, writing to databases).

• Deploy models as APIs or services, integrate with existing applications, implement and tune orchestration around tools and plugins (MCP‑style connectors, function‑calling schemas, vector DBs), including prompt design, safety/guardrails, and evaluation of agent behavior. Ability to isolate and resolve critical system issues to minimize impact and downtime strong analytical judgment under minimal supervision.

• Participate in an on‑call rotation to support multiple systems during off‑hours work evenings/weekends as needed.

• Provide weekly reporting for CMDB and BASE II records act as Change & ServiceNow Coordinator to ensure incidents/changes comply with ITIL and ServiceNow rules.

• Act as Inventory Record Coordinator to ensure accurate and timely inventory updates.

• Partner with leaders to drive continuous improvement, team efficiency, and technical upskilling.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Basic Qualifications

• Bachelors degree, OR 3+ years of relevant work experience

Preferred Qualifications

• 2 or more years of work experience
• Linux experience/shell scripting .
• 1 - 2 year of experience in development and programing in Python and Java is a plus.
• Hands‑on experience with ServiceNow (Change/Incident/CMDB);
• Red Hat certification (e.g., RHCSA, RHCE) or equivalent Linux certification.
• Experience & proficiency in writing shell & python scripts and automations for infrastructure installs.
• Experience with large language models and GenAI, including prompt engineering, retrieval-augmented generation, and evaluation of LLM-based applications
• Hands-on work with agentic/LLM orchestration frameworks (e.g., LangChain, semantic routers, or similar) and tool-calling ecosystems (such as MCP-style connectors or function-calling schemas
• Familiarity with Visa deployment/security standards and audit/compliance processes.
• Vendor coordination and remote‑install support across global time zones. 

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for this position is 88,000.00 to 136,900.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.