Consultant Technical Solutions

Technical Solutions is part of Client Services organization in charge of providing industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we are a key internal partner to product and technology, bringing the voice of the customer into the design, development and successful deployment of Visa products and services, and enabling our client facing teams to deliver and scale new digital products in the market.

We are hiring a Technical Solutions Consultant – LAC to focus on VISA’s Digital Solutions like traditional Digital Wallets (Apple Pay, Samsung Pay, Google Pay, Garmin Pay, Fitbit Pay), Visa Direct (instant payment) and API-based services.

Responsibilities:

• Be the technical reference for digital solutions in LAC Client Services organization and develop a strong partnership with the LAC Product and Client Services teams.
• Manage and troubleshoot escalated technical problems, interfacing with Product Development, Product Management, Operations teams and / or Account Management team.
• Provide technical implementation assistance to developers of API-based solutions in LAC.
• Support the projects to certify service providers / partners in the integration with API-based digital solutions, to onboard new customer in the digital wallet workspace and to certify customers integrated with the APIs available in the Visa Development Center.
• Educate merchants on how ongoing enhancements of Visa services may benefit their business.
• Participate in training / clarification and inception of the adoption of our products and services by clients in LAC.
• Participate in requirements, design, and roll out of new products and services.
• Represent Client Services / Technical Solutions to other departments in the company including sales, operations, product management, and product development.
• Partner with Sales and Account Management to build relationships with technical and business contacts across the account portfolio.
• Liaise with third-party companies and partners to properly support and represent VISA in front of the clients.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Basic Qualifications:
+7 years of work experience with a bachelor’s degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)
Client facing experience in international markets
Candidate must be a self-starter and have a disposition to work independently with a commitment to detail in an organized manner
Demonstrated strong technical background and interpersonal skills
Experience working with agile methodologies and continuous improvement mindset (Lean)
Experience working with API technologies (XML, SOAP, JSON, REST) and systems integration
Experience working with e-commerce platforms, shopping cart technologies, and/ or payment service providers (gateways)
Experience working with payment tokenization and digital wallet solutions
Strong SQL skills
Familiarity with PCI DSS
Executive-level written and verbal communication, and customer interaction skills
Strong organization skills including resolution management and follow up
Strong coordination and problem-solving skills
Must have a full professional proficiency in English, Spanish and Portuguese.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.