Director, Visa Commercial Solutions, Thailand

Team Summary

The Visa Commercial Solutions (VCS) team is a world-class commercial organization experiencing tremendous, double-digit growth as we expand into new payment flows and continue to grow our core card solutions. This is an incredibly exciting opportunity to join our team as we expand to bring payment solutions and associated services to clients in Thailand. Our global clients and partners deploy our solutions to serve the needs of Small Businesses, Middle Market Clients, Large Corporate Clients and Governments. We work closely with Financial Institutions, Issuers, Merchants, FinTechs and other ecosystem players to deliver these services. We believe that the market is at an inflection point whereby Visa can play a larger role in building and delivering solutions around the world. Our focus within Commercial Solutions is to identify needs, assess opportunities and options and quickly act upon our vision while ensuring strong execution.

What a Director, Commercial Solutions does at Visa:

Visa is looking for a dedicated product specialist to join our Commercial Solutions team in Thailand and be responsible for driving the P/L, business growth, solution innovation, portfolio deepening and new client adoption.

As a natural collaborator, you will develop a network of key cross functional stakeholders including various product teams, sales, client support and work directly with clients and implementation partners to expand the usage of Visa’s Commercial Capabilities. Supporting business development activities, project management, helping shape engagements - including and not limited to the following: assess customer business needs and identify applicable functional capabilities required, helping them add various capabilities to achieve success aligned with trends and opportunities.

If you are excited by the opportunity to deploy innovative payment solutions that deliver meaningful change over traditional payment practices, then we want you!

This role requires you to:

• Develop and own product expertise over time to proactively advocate, as a subject matter expert to clients, end users, partners and internal stakeholders which will require a deep understanding of product functionality and roadmap, regulatory and compliance matters, technology and operational environment of clients, including major operational risk issues.
• Drive client decision making through production of tailored presentations and client analysis
• Plan, build and execute business plans to meet Visa Business Solution, Thailand’s budget
• Ensure compliance with products, brand, and risk management standards
• Collect and organize market intelligence and client specific feedback from financial institutions / fintech’s and businesses to contribute to the strategic global roadmap for prioritization.
• Effectively navigate problem solving opportunities which vary widely in nature.
• Engage with clients to gain feedback on new product offerings for continuous improvements
• Identify opportunities for client performance optimization of products and services
• Transition products and services, once developed, to core support and implementations teams to reach market scalability goals and define production support framework
• Leverage appropriate Visa assets and resources to provide an exceptional implementation & integration experience to clients.
• Build and maintain relationships with internal and external key stakeholders.

Why this is important to Visa

Our mission is to connect the world through the most innovative, reliable and secure payment network – enabling individuals, businesses and economies to thrive. We are able to do this through our global network that connects all the participants.

Visa Commercial Solutions is a key business segment which has a strong growth potential. This business rests on growing the penetration in the business segment, drawing in potential clients into the network and helping issuers address critical market demands of payments across small, medium and large organizations.

Innovative products are the engine to capture those growth potentials and their effective implementation & stable services are essential, which requires collaboration with direct clients, operation providers, business partners and teams across Visa Worldwide.

Visa Commercial Solutions is unbundling Visa’s commercial capabilities and giving Visa Clients open access to underlying payment capabilities. We believe this will lead to the creation of entirely new commerce experiences with Visa technology integrated to enable greater security, scale and convenience when it comes time to pay.

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.  ​

What you will need:

You are a problem solver, good at communication and has an acumen for commercializing technology, you embrace it! Smart, driven and want to make a difference in the world? You’ll fit right in!

• At least 12 years’ experience involving product management, presales consulting and/or launching new products (with commercial segments)
• Experience in SME or Large Corporate focused roles, enabling deep understanding of key business needs and requirements
• Skilled in designing comprehensive solutions that are relevant to the client's needs.
• A proven record of accomplishment of success with evidence of supporting high performance teams to deliver transformational change.
• Strong verbal communication and presentation skills that can effectively engage and influence closing an opportunity with market sales teams as a subject matter expert.
• Ability to work in a matrix environment with multiple stakeholders and create project teams with cross functional teams
• Keen attention to detail and organized and committed to execution and continuous product enhancement
• A proactive and collaborative problem-solver who can work independently with a broad range of internal and external stakeholders including senior executives.
• Understanding the evolving landscape of payments and Fintechs and the impact it has in financial services

What will also help:

• Experience in client engagement in product management / specialist roles
• Demonstrated ability to research, understand business process and to propose ideas to deliver solutions

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.