Here's how you will make an impact:

• Performing complex fraud investigations using a wide variety of data in order to accept, reject or refer transactions for further investigation. You're a self-proclaimed (risk) detective!

• Assessing the chargeback risk of each business and working directly with small business owners to establish good business practices to protect themselves against disputes.

• Demonstrating strong attention to detail in minimizing fraudulent activities, identifying risk exposure, and determining regulatory or compliance violations

• Looking for opportunities to improve the way we currently work to support efficiencies and process improvements.

You Thrive Here By Possessing the Following:

• 2+ years of merchant underwriting/adjudicating experience working in a payments or fintech space.

• Strong credit risk experience with the ability to identify high-risk businesses. 

• A thorough understanding of best practices for preventing service-related chargebacks, and experience in improving policies and operations within a fast-paced environment.

• Fraud and/or compliance risk experience, preferably having worked in monitoring accounts and transactions to identify fraudulent behaviour in online businesses.

• Experience working with rule-based fraud detection tools and a willingness to apply these skills using both internal and third-party tools.

• The ability to manage relationships with our small business owners, using your excellent communication skills to do so.

• You can ask “the right questions” when probing for critical information from a customer and deliver not-so-great news in a way that they are still left feeling great about Wave

• You are resourceful - you know where to dig up relevant, real-world information and understand “the big picture” before making decisions.