Who We Are: WellSaid Labs

WellSaid is the leading AI voiceover studio for enterprise and professional use. Using carefully sourced voice talent and our proprietary AI model, WellSaid provides ultra-realistic voices that the world’s biggest brands trust to engage listeners. We build AI responsibly and ethically.

Who You Are: A Customer Support Specialist Passionate About Creating a Memorable User Experience

The Customer Support Specialist role is designed to create an incredible experience for our customers. In strong collaboration with Customer Success, Sales, Product, and Engineering, you'll serve as a trusted resource helping customers get the most out of WellSaid Labs.

This is a short-term, part time role expected to run through September 1, 2026, with the potential to transition into a full-time Customer Support Specialist position based on business needs and mutual fit. We are looking to add an Eastern Time-based CSS to our existing team to best support our customers' needs.

This is an opportunity to join the front lines of Customer Support at a fast-growing AI company. As a CSS, you'll be one of our customers' primary points of contact, helping them solve problems, discover best practices, and successfully adopt WellSaid. You'll thrive if you're a natural problem solver who enjoys helping others while continuously learning and improving yourself.

How You'll Contribute

In your day-to-day, you will:

• Respond to customer inquiries via email and live chat with timely, professional, and friendly communication.
• Deliver exceptional customer support by ensuring customers feel heard, valued, and confident in their resolution.
• Troubleshoot technical issues by asking thoughtful questions and identifying the best path forward.
• Become a product expert who can confidently educate customers on features, best practices, and new product capabilities.
• Partner with Customer Success, Sales, Product, Engineering, and other teams to ensure seamless customer experiences.
• Provision customer accounts and support customer onboarding activities with accuracy and attention to detail.
• Identify opportunities to improve customer satisfaction through better processes and workflows.
• Capture customer feedback and collaborate with Product to advocate for improvements that matter most to customers.
• Maintain accurate internal documentation and contribute to the ongoing evolution of our support processes.

What We're Looking For

To thrive in this role, you'll be the primary point of contact for customers across chat and email while balancing multiple priorities in a fast-paced environment.

You have some combination of the following:

• 3+ years of experience in Customer Support or Customer Success, preferably at a startup or high-growth technology company.
• Excellent written and verbal communication skills.
• A genuine curiosity to understand customer problems and find thoughtful solutions.
• The ability to quickly become a product expert and confidently guide customers.
• Experience advocating for customers while balancing business priorities.
• A track record of identifying process improvements using customer feedback and support data.
• Experience with tools such as HubSpot, Google Workspace, Notion, Slack, Auth0, Stripe, Zendesk, or similar platforms.
• Strong organization and attention to detail.
• The ability to prioritize multiple competing tasks with minimal supervision.
• A self-starter mindset with a willingness to learn and adapt quickly.

To join our team you also:

• Must be authorized to work in the United States.
• Must pass a pre-employment background check.

Position Details

• Type: Part-time, short-term
• Employment Term: Through September 1, 2026
• Hours: Approximately 20-25 hours per week (flexible based on business needs)
• Location: Remote (U.S.)
• Time Zone Preference: Eastern Time, 9-5pm

Potential for Full-Time Employment

This role is intended to help support our team during a period of growth. If it's a great fit for both you and WellSaid Labs, there may be an opportunity to transition into a full-time Customer Support Specialist position following the contract period.

Compensation

• Competitive hourly contract rate, based on experience.
• Flexible schedule and fully remote work environment.
• Opportunity to work with an experienced, collaborative team at a fast-growing AI company.
• Potential opportunity to convert to a full-time role, which would include WellSaid Labs' standard employee compensation and benefits package.

What to Expect From Us

We strongly encourage you to apply! If we feel your skills, experience, and values match, we'll reach out about meeting with the team.

During the interview process, you can expect:

• A 30-minute introductory conversation with our recruiting team.
• Two 30-minute calls with VP of CX and Interim Head of Support
• A final values and working style interview with team members.

All interviews will be conducted remotely via Google Meet, and we're happy to provide accommodations to help you succeed throughout the process.