Senior Implementation Manager

Job Title: Senior Implementation Manager

Location: US - Remote

Quick Summary About the Role

Help launch enterprise virtual care programs—at scale.

Wheel is looking for a Senior Implementation Manager to own complex, enterprise client launches from post-contract handoff through go-live. If you’re a strategic IC who thrives in ambiguity, leads through influence, and loves turning complexity into momentum—this role is for you.

About the Company

Wheel is evolving the traditional care ecosystem by equipping the nation's most innovative companies with a premier platform to deliver high-quality virtual care at scale. We offer proven strategies and cutting-edge technologies to foster consumer engagement, build brand loyalty, and maximize return on investment. Wheel solutions include configurable virtual care programs, an intuitive consumer interface, and access to a nationwide network of board-certified clinicians. Discover how Wheel is transforming the future of healthcare by visiting www.wheel.com.

Role Details

As a Senior Implementation Manager, you’ll own end-to-end enterprise implementations, acting as both a trusted advisor to clients and the connective tissue across internal teams. You’ll guide clients through planning, design, validation, and deployment—while continuously improving how implementations scale.

This is a hands-on, senior individual contributor role with high visibility and real influence across Product, Engineering, Operations, and Sales.

What You’ll Do:

Own post-contract client implementations from Sales handoff through successful launch

• Lead complex, cross-functional projects across planning, design, validation, and go-live

• Build and manage detailed project plans, timelines, and risk mitigation strategies that adhere to contract

• Serve as a consultative partner to clients and internal teams, translating program goals into scalable solutions

• Lead weekly client status calls and manage executive-level stakeholder relationships

• Act as the internal voice of the client, collaborating closely with Product, Engineering, Operations, and Sales

• Proactively identify healthcare-specific requirements, risks, and dependencies

• Create concise executive-level status updates highlighting progress, risks, and decisions

• Manage the capture, review and approval project change management requests

• Continuously identify and implement best practices to improve efficiency and scalability

• Develop deep expertise in Wheel’s platform, services, and implementation approach

Who You Are:

• 10+ years in implementation or project management, including 5+ years on enterprise initiatives

• 3+ years of experience in healthcare or healthcare technology

• Proven executive presence with senior client stakeholders

• Comfortable operating autonomously in fast-moving, ambiguous environments

• Strong systems thinker with a process-oriented mindset

• Exceptional communicator with the technical fluency to partner with engineering teams

• Proficient with Jira, Salesforce, Confluence, and modern PM tools (PMP a plus)

• Bachelor’s degree required

Why Wheel

• High-impact senior IC role with real ownership

• Meaningful work shaping the future of virtual care

• Collaborative, low-ego culture focused on outcomes

• Opportunity to influence how implementations scale as the company grows

Salary and Perks

Pay Range: $145,000 - 175,000 base compensation.

Final offer amounts are determined by multiple factors including, but not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.

Wheel is unable to consider sponsoring a new qualified applicant for employment authorization for this position. The role will remain open until April 15, 2026. Any eligible candidate that meets the essential criteria of the role may apply via the job posting or through Wheel’s career page up until the designated application deadline.

As an employee of Wheel, you’ll enjoy our Total Rewards Program to help secure your financial future and preserve your health and well-being, including:

• Medical, Dental and Vision

• Ancillary: Life, Short and Long Term Disability

• 401K match

• Flexible PTO

• Parental Leave

• Stock options

• Additional programs and perks

Wheel is committed to equal employment opportunities for all team members. Every decision we make regarding employment is solely based on merit, competence, and performance. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

Research shows that underrepresented groups typically apply only if they meet 100% of the criteria listed. At Wheel, we encourage women, people of color, and LGBTQ+ job seekers to apply for positions even if they don’t check every box for the role.