We are looking for a Payment Operations Specialist to join our Global Processing team to help our customers receive their funds faster globally.

The role is a unique opportunity to join one of the fastest-growing companies and help millions more potential customers save money by using Wise.

Payment Operations Specialists play a crucial role in supporting the Payment Operations Organization to reach its vision: a seamless flow of customer funds. By ensuring high-level execution of daily responsibilities and consistently supporting Payment Operations in reaching SLAs, you will help our customers receive their funds faster 24/7 globally. The role gives a unique opportunity to learn how different currencies function, and impact customers on a global scale.

What You’ll Do - The core ownership lies within daily tasks and responsibilities and the impact is well-defined, clear, and largely shared collectively with the team. In this role, you'll add to that mission by:

• Maintaining consistent and high-level execution of daily tasks related to payment processing.

• Supporting your team by reaching your role-set SLAs and KPIs, which in turn contribute to the team meeting its main performance metrics and SLAs.

• Detecting and escalating domain-related problems and complex issues to Regional Payment Operations teams, ensuring timely and relevant communication with stakeholders.

• Following operational procedures and keeping track of critical updates.

• Accurate and detail-oriented: You pay attention to the little things and are meticulous and precise in your task execution.

• Performance-driven: You are SLA-driven and motivated to hit team and personal metrics.

• Customer-centric: You place customers first and make no compromise on this.

• Excellent communicator: You are a clear and honest communicator, able to articulate potential improvements.

• Growth mindset: You are comfortable with feedback and thrive in a team where ideas are shared and openness is valued.

• Team player: You are proactive, collaborative, and ready to roll up your sleeves.

• Flexible: You are flexible with your working hours. We aim to help our global customers any time they need it, which means occasionally working during weekends and holidays.

• This is a hybrid position located in our Sao Paulo, Brazil office (minimum 3 days in the office per week). You must be able to commute to the office or be open to self relocation.

• You must be legally authorized to work in Brazil. We do not offer visa sponsorship for this role.

• You are comfortable with a shift rotation schedule, including occasional weekend and holiday coverage to support our global customers.

Benefits

• 🚀 RSU’s in a rapidly growing company

• 💻 Flexible working model

• 💪 An annual self-development budget

• 🩺 Medical, dental, and vision benefits for you and your dependents

• 💝 Company-paid: Life Insurance and an EAP program

• ☀️ Paid time off: 4 weeks of vacation + 3 “Me” days + 1 volunteer day, annually

• 🏝️ A paid 6-week sabbatical leave after four years

• 👶🏼 18-weeks of paid parental leave, after a year with us, and child care assistance

• Click here to learn more about the benefits that we offer at Wise.

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

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