We’re looking for a Staff UX Researcher (Quantitative) to join Wise in London, working within the Mitigation Chapter. The Mitigation Chapter is responsible for the verification and support experiences that underpin customer trust during and after onboarding.

At Staff level, you will define how these experiences are understood, measured, and improved at scale, ensuring they are fair, transparent, and effective for both customers and internal agents.

This is a senior individual contributor role with broad autonomy and cross-organizational influence.
 

Here’s how you’ll contribute

•  Lead high-impact quantitative research end-to-end
  Own quantitative research from problem definition through analysis and recommendation, focusing on the chapter’s highest-impact questions and delivering decision-ready insights.

• Define how mitigation experiences are measured
  Design and own the Customer Friction and Customer Effort metrics for Verification and Support teams. Make them the guardrails that drive teams to deliver high quality experiences. 

• Shape product direction through evidence
  Influence product roadmaps and experimentation by ensuring research insights materially shape what is built, how success is evaluated, and how trade-offs are made.

• Raise the bar for quantitative UX rigor through partnership
  Partner closely with product management, design, engineering, and data science to set and uphold high standards for metric quality, experimentation design, and evidence-based decision-making in senior forums.

 

This role will give you the opportunity to

• Uncover problems at massive scale
  Your work will impact how millions of customers join Wise and how dozens of internal teams build onboarding experiences

• Shape one of Wise’s most critical trust engines
  Your work will directly influence customer trust, agent effectiveness, and Wise’s ability to scale mitigation responsibly.

• Grow the quantitative research craft at Wise
  You’ll contribute to how quantitative UX research is practiced at scale, mentoring through example, shaping frameworks, and influencing how research integrates with data science and experimentation.

• Be part of meaningful change
  We're fixing a broken, greedy system, and putting people and businesses in control of their money.
   

A bit about you…

• You have deep, demonstrable experience leading quantitative UX research in product-led teams, independently framing, executing, and communicating complex research that informs real product and business decisions.

• You are fluent in empirical research methods (e.g., surveys, behavioral segmentation, regression, journey and path analysis) and apply them thoughtfully, choosing methods based on the decision at hand rather than novelty or preference.

• You intentionally combine quantitative and qualitative inputs, triangulating evidence to reach confident, well-supported conclusions rather than isolated findings.

• You work effectively with large-scale event-level and behavioral data, using analytical languages such as SQL, Python, or R to produce rigorous, reproducible analysis.

• You prioritise ruthlessly, directing research effort toward the questions that matter most for customers, risk mitigation, and the business.

• You communicate insights clearly and persuasively, using narratives and visualisations to support alignment and action.

• You are comfortable collaborating across disciplines, and influencing decisions through partnership rather than authority.

 

And as a heads up, this role probably isn’t for you if:

• Your experience is primarily market research and/or academia, we do recruit career changers, but not for this role.

• You prefer working from well-defined research briefs, rather than helping shape the questions, metrics, and direction of work.

• You are looking for a role with minimal ambiguity, rather than one that requires independent judgment and influence.

• You don’t have extensive and demonstrable experience in UX research within the tech/product industry

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

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