About the role

As a People Tech Technician L1, you will be a key member of our newly transformed People Technology team, focusing on the day-to-day execution, rapid service delivery, and stability of our global employee-facing platforms. This role sits within our People Tech Scale squad, where our mission is to shift from reactive support to a disciplined engineering culture.

You will absorb incoming business-as-usual (BAU) service requests with an active drive to reduce ticket volumes to zero through self-service and smarter design. This is an engineering-mindset role where you will apply foundational technical knowledge to track ticket accuracy, troubleshoot basic application issues, and flag documentation gaps across our core platform tools like Workday, SmartRecruiters, and Absorb to eliminate service friction across Wise.

Why you should join us

• Impact at Scale: You’ll contribute to a mission-driven organization, building a platform that supports our most important asset: our people - ensuring their daily tools work smoothly and seamlessly.

• Modern Technology Culture: Work with top-tier collaborative frameworks (Jira Product Discovery, Jira Software, and JSM) with a team focused on systematic automation and eliminating administrative overhead.

• Engineering Culture: We apply engineering principles to People Tech. You’ll be part of a team that values documentation as a default, peer alignment, and scalable workflows.

• Growth & Ownership: We follow a clear technician leveling framework, providing you with a transparent path for career progression, continuous learning budgets, and the opportunity to develop true domain expertise.

What You’ll Do (Responsibilities)

• Service Delivery & Triage: Efficiently manage high-speed, high-volume rapid service requests within Jira Service Management (JSM), focusing on quick fixes, application access requests, and functional "how-to" guidance for core systems.

• Queue Accuracy: Process incoming tickets ensuring high precision, accuracy, and consistency that directly leads to effective and high user satisfaction across the HR stack.

• Process Improvement Signals: Directly support daily work while actively identifying frequently recurring tickets and signaling platform configuration friction areas to higher-level technicians or leads.

• Documentation & Wikis: Follow established Wise processes and procedures using our internal wikis, proactively flagging any gaps or outdated platform steps to team members to keep knowledge fresh.

• Team Operating Rhythms: Fully participate in our standardized engineering framework rituals, including asynchronous daily standups, live bi-weekly planning kick-offs, and retrospectives.

What we’re looking for (Must-have)

• People Tech Foundation: Background or foundational experience in an application support, HR systems helpdesk, or functional technical support role.

• Application Familiarity: Exposure to data administration, workflows, or foundational navigation within modern HR platforms (preferably Workday, SmartRecruiters, or Absorb).

• Problem-Solving Mindset: You are analytically minded with a customer-first approach, taking genuine pride in the quality of your work and troubleshooting system issues consistently.

• Framework Familiarity: Experience or familiarity working with ticketing systems (Jira Service Management or similar) to manage incoming employee demand.

• Communication: Clear and effective written and verbal communication, with the ability to convey straightforward platform information and advice to diverse audiences across the organization.

• Adaptability: Growth-minded approach with a clear drive to constantly learn through technical platform training and adjust well to feedback in a globally distributed team.

Nice to have

• Integration Awareness: Foundational understanding of how data flows between different HR business applications or basic lifecycle workflows.

• Analytics Exposure: Initial exposure to HR data sets, reporting logic, or metrics tools like Visier.

• Documentation Curiosity: Experience or interest in creating simple user-facing system guides or internal wiki articles.

🚀 RSU’s in a rapidly growing company
💪 An annual self-development budget
🩺 Health and dental allowance for you and your dependents - CarePlus (Master1)
💝 Company-paid: Life Insurance, and an EAP program
☀️ Paid time off: 30 days vacation + 3 “Me” days + 1 volunteer day, annually
🏝️ A paid 6-week sabbatical leave after four years
👶🏼 18-weeks of paid parental leave, after a year with us and child care assistance
🚌 Transportation vouchers
🍕 Meal (708 BRL per month) and food (1,166 BRL per month) vouchers
🏋️ TotalPass access to 3,500 gyms and studios throughout Brazil

Interested? Find out more:

• The Wise Tech Stack, 2025 Edition 

• Our Application Security Journey

• Platform Engineering KPIs

• Internal Platform as a Product at Wise

• Wise Engineering – https://medium.com/wise-engineering

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

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