Customer Service Agent with Finnish

Act as a single point of entry for all cases (both emails and calls) related to:

• Customer service support for providing credit line amounts, requests for an increase, and status
• Launch activities that include customer service support for onboarding, validation calls, special projects and cards
• Invoice management activities that include customer service support for authorizations, billing management, and invoice processing
• Customer service activities that include support for disputes, account changes, merchant reimbursements and web/portal activities
• Cash application and account receivables (A/R) management activities that include manual cash application, customer service support for providing invoices, end-user guidance for payment application via portal, and research
• Process and system governance activities to include customer service support for system issues/notices and spam
• Receiving, updating and/or logging all requests
• Routing the case to the appropriate person or entity in accordance with the Procedures Manual and the SLAs for Response and Resolution
• Escalating issues and requests to the appropriate person or entity for Resolution in accordance with Escalation procedures provided in the Procedures Manual
• Assisting the Lead associate with tasks listed above
• Assisting team members with tasks listed above

 

Qualifications:

Minimum of one (1) year of contact center and customer relationship management experience

• Outstanding communication skills, both written and verbal
• Demonstrated ability to handle multiple tasks
• Excellent time management skills
• Computer skills, including typing
• Minimum of one (1) year of contact center
• Minimum English B2/C1
• Advanced Finnish knowledge (min. B2 level) to communicate with customers

What we offer

• Daily interaction in a dynamic, multinational environment.
• Secure employment with a full-time contract
• Hybrid work model
• Monthly performance-based bonus to reward your achievements.
• A flexible benefits package tailored to your needs, including options such as a MultiSport card, private medical care, vouchers and discounts at a variety of retailers.