To ensure that all the trainings are conducted as per the plan by ops /clientTo support Ops SMEs/trainers in conducting the trainingTo prepare and maintain various process/Training related documents in EnglishTo maintain the database for all the trainings conducted over the last 2-3 yearsTo provide relevant data as and when necessary, To adhere to the requirements of supervisors.To create contents of the process with the co-ordination of Ops as per the training and process requirements.Proactively, managing performance and enhancing performance of team based defined KPI'sAssess training needs, provide training opportunities and train new hires and existing staffProvide subject matter expertiseTimely escalation of people issues, maintaining disciplineIncentive/ Performance Management monitoring.Exposure with hands on experience on Digital training tools, strategies is must.

Graduation