Good experience in Cash Application and Collections.
Experience in project management
Experience in FTE calculation and effort estimation
Knowledge of RPA and automations preferred
SAP knowledge strongly preferred. Any automation in SAP preferred.
Experience in direct debit and dunning.
Knowledge of excel/ppt
DPM/DTP/SOP preparation and review
Should be comfortable to work from office in UK shift (2:30pm to 11:30pm)
Process improvement methodology: Has process improvement acumen.
Account Management: Knows the counterparts at client side and maintains a strong relationship with them.
Brings in domain expertise to identify pain areas of the client, recommend, and implement solutions
Identify improvement areas within the process and support implementation post client sign-off
Customer Orientation: Understands to the expectations from own role to ensure delivery on client expectations
responds to any changes, alterations, customer requests and escalates as required
Solution oriented, effective communication with customers on issues raised, findings and proposed resolution
Is mindful of customer feedback, voice of customer - works to implement action plans to address issues
Transition Management: Prior Transition experience is preferred.
Accountability: Ensure projects are completed time and with agreed output
Is proactive in raising red flags, escalating situations without precedence, issues, etc.Collaboration & Teamwork
Is proactive in meeting counterparts and key people from same or different units that he / she is required to work with
Establishes a clear understanding on the larger goals that both parties need to contribute to• In case of differences with others, makes efforts to understand the others' priorities and contexts; always keeps the larger goal in mind for resolving these differences
\Addresses problems and finds solutions by working within and between WNS teams, including consultation with and/or escalation to other towers when required.
Analytical Thinking & Problem Solving: Breaks problems into logical parts and approaches these in a systematic sequential manner
Analyses causes and inter-linkages between apparent and not-so-apparent factors; has an investigative approach to identifying reasons for anomalies to happen
Contributes significantly in brainstorming sessions or on the basis of own experience to problem resolution; defines solutions for problems both the immediate problem as well as to ensure non-recurrence of the problem by addressing the root cause
Gathers information, trends, and analyses cause-effect relationships for anomalies, errors, and aberrations in output
Proposes and implements process improvements.
Communication skills: Participates actively in team meetings; articulates thoughts clearly• Listens with attention and builds own understanding
Anticipates areas where support or influence will be required
Can influence using data, facts as well as different viewpoint
Demonstrates requisite verbal and written communication skills
