**Senior Associate - Operations - Responsibilities**

• Produce accurate and compliant vehicle damage repair assessments and estimates across all vehicle makes and types using manufacturers' and Thatcham research-approved repair methods
• Manage, process and authorise vehicle damage assessments in a timely manner, demonstrating full compliance with industry damage assessment systems (Audatex) and best practice standards
• Accurately assess and value vehicles beyond economical repair to industry and AQP standards, utilising industry guides and tools
• Negotiate and resolve disputes with customers and vehicle damage repairers
• Serve as a technical point of contact for clients, claims teams and repair management teams, providing support on vehicle repair and total loss engineering referrals
• Provide technical analytics services including audits, third-party cost reviews, fraud and compliance assessments
• Demonstrate knowledge of FSA, ABI and FOS regulations and standards for motor claims processing
• Resolve technical motor engineering problems and support team members through training and guidance
• Communicate effectively at all levels and develop strong stakeholder relationships with internal teams and external partners
• Monitor quality assurance standards and compliance requirements, implementing corrective actions where necessary
• Meet engineering task processing requirements to achieve business KPIs and targets

**Senior Associate - Operations - Qualifications**

**Essential Requirements:**

• Minimum 3 years' experience in motor engineering, damage assessment, or claims handling
• Professional qualification in motor damage assessment (IAEA, ATA VDA, or equivalent recognised qualification)
• Motor repair industry qualification (IMI, ATA, NVQ, or City and Guilds)
• Proficient knowledge of vehicle accident repair industry standards and best practices
• Demonstrable experience with Audatex or similar damage assessment systems
• Strong negotiation and problem-solving skills with proven dispute resolution experience
• Effective communication skills with the ability to engage at all organisational levels
• Solid understanding of the motor insurance industry, including FSA, ABI, and FOS regulations

 

**Desirable Qualifications:**

• Experience in quality assurance, compliance monitoring, audit functions, technical analytics, or fraud assessment
• Proven experience in team leadership, mentoring, or training delivery
• Familiarity with industry valuation guides and total loss engineering principles