English and Romanian Speaking Support Associate - Remote work

We're on the lookout for full-time (40 hrs/week) Support Associates who speak Romanian and English fluently to join our amazing Romanian Support team and be a part of our Shared Service Center, supporting multiple Wolt countries worldwide.

What you’ll be doing

As a Support Associate at Wolt, your key responsibility is to ensure that our customers and partners enjoy a positive experience and receive the help they need within the expected timeframes.

We’re looking for colleagues who value a stable and pleasant work environment just as much as continuous learning and skill development in delivering exceptional customer service in a fast-paced setting.

Day-to-day in this role, you’ll:

• Handle customer inquiries via chat and phone - you’ll be the link between our courier partners, merchant partners, and end users of the Wolt app
• Provide quick and effective feedback, resolve escalations, and support operational issues
• Review and respond to user feedbacks
• Oversee and manage operations in the cities where Wolt operates
• Maintain a great customer experience and monitor performance daily
• Work on quality assurance (QA) and platform management

Our humble expectations

• Excellent communication skills and plenty of patience
• Persistence, kindness and empathy help you find the best solution for everyone involved
• Great attention to detail and strong focus
• You’re not intimidated by complex tasks that require quick thinking and good organization
• You handle stressful situations, you multitask and can handle multiple incoming interactions with ease
• Making fast decisions in challenging moments is one of your strengths
• You understand the importance of great customer experience
• You’re fluent in both Romanian and English (C1)
• You have at least a high school diploma
• You are willing to work in shifts, and on weekends, holidays
• You’re comfortable with new apps and systems and adapt quickly
• Any previous work experience is welcome, especially in a similar role - but it’s not a requirement! We’ll teach you everything you need to know.

What we offer

• Fully remote work
• Meal vouchers worth 30 RON per working day;
• Medical subscription in the Regina Maria clinics network (Priority Plus plan);
• Monthly sports activity budget (150 RON net, reimbursed upon invoice/receipt);
• Access to Bookster - an online library with over 10,000 titles, including physical book loans, articles, and audiobooks
• Birthday day off
• Extra vacation days based on seniority (starting from 21 days + 1 additional day per year max 27 days per year);

Next steps

After submitting your application, our recruiting team will review it and reach out to you with feedback within a few business days.

If your application is successful, you will be invited to participate in a group interview, where you can learn more about the role, meet our team, and showcase your skills and experience.

We’ll guide you through each step of the process and share further details ahead of the interview so you know exactly what to expect.