What you’ll be doing

As Merchant Services Associate, you’ll play a vital role in supporting our merchant partners throughout their journey with Wolt. You will be the bridge between our operations team and our partners, ensuring smooth collaboration, top-quality service, and continuous development opportunities. This role is an exciting mix of partner support, process management, and business growth.

Day-to-day in this role you’ll:

• Providing clear and timely support by proactively responding to merchant partner inquiries;
• Educating partners with best practices and long-term solutions to reduce recurring issues;
• Reporting system issues or process gaps and contributing to their resolution;
• Building strong relationships with internal stakeholders to ensure smooth operations and support process and tool development;

Our humble expectations

• Fluent in local language and English is a must;
• Tech-savvy and quick to learn and adapt to new tools;
• Experience with Excel or Google Sheets is a strong advantage;
• Excellent communication skills, both written and verbal;
• Strong attention to detail;
• Structured and service-oriented mindset;
• Self-starter with a can-do attitude and motivation to improve processes continuously;

What we offer

• A fast-growing tech company with lots of career opportunities, both locally and internationally;
• Medical subscription – Regina Maria;
• Meal tickets;
• Monthly budget for sports activities;
• Employee Assistance Programme - therapy and wellbeing;
• Employee discount on all Wolt orders;

Next steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply, make sure to add your CV and get the conversation going!

We will be reviewing applications on an on-going basis. If this sounds like an opportunity you want to pursue, apply today! 💙