Your Role

As an Account Manager at ShareGate, you own the full revenue relationship with your accounts — leading renewals, uncovering expansion opportunities, and unlocking long-term value for a global portfolio of mid-market, large, and enterprise organizations. You act as a trusted advisor to IT teams navigating Microsoft 365 governance, surfacing their needs before they articulate them, guiding strategic conversations, and connecting our solutions to real outcomes. This is a high-impact, customer-facing role where your consultative mindset and ability to drive results will define your success.

Your impact:

• Drive growth across your account portfolio by leading renewals and identifying expansion opportunities (seat upgrades, cross-sell, Pro/Enterprise packaging) to increase overall ARR;
• Accelerate adoption and retention by proactively guiding accounts from onboarding through expansion, using product usage data and engagement signals to get ahead of risk;
• Own strategic conversations with key contacts through a rigorous discovery approach that connects real IT challenges to the concrete outcomes ShareGate delivers;
• Strengthen multi-threaded relationships by coordinating with Technical Support, Product, and RevOps to align stakeholders and remove blockers to customer value;
• Continuously improve outreach performance by experimenting with messaging, sequencing, and approaches — and using AI tools (Claude, Gong, Outreach) to work faster and decide smarter;
• Maintain clean CRM hygiene in HubSpot to track pipeline, risks, and multi-threaded relationships so the team has accurate visibility into account health;
• Position Pro and Enterprise offerings in compelling, tailored ways to unlock greater value across the Enterprise segment.