Your role

ShareGate's Account Management team owns renewals and expansion across our existing customer base and the motion is about to change. Today it runs fast and transactional: a large book, short cycles, high volume. Where we're headed is more deliberate: a segmented renewal motion with real cross-sell revenue built into it. As Manager, Account Management, you own that transition and the team that delivers it.

You'll lead 4–8 Account Managers accountable for GRR, NRR, and expansion. You'll coach on live deals, rebuild the playbook as you go, and stay close enough to the pipeline to know what's actually happening in it. Leading through change means owning the friction your team runs into and being straight with them about what's shifting and why.

This is a builder’s role. If you've run a high-velocity renewal motion and know what it takes to turn it into an expansion engine, this one's for you.

Your impact:

• Hit team-level targets across GRR, NRR, and expansion by running a proactive, structured renewal motion instead of reacting at T-90;
• Transform a high-velocity renewal team into a segmented, expansion-led one, sequencing the change so throughput holds while the new motion takes root;
• Grow cross-sell revenue by leading the ShareGate Protect motion into the existing Migrate base and coaching AMs to open second-product conversations that actually land;
• Develop a team of 4–8 Account Managers through weekly 1:1s, pipeline reviews, and live deal coaching that builds skill, not just tracks numbers;
• Protect revenue at risk by surfacing churn signals early, coaching save plays, and escalating before a renewal becomes a rescue;
• Deliver forecasts leadership can trust, holding the bar on HubSpot pipeline hygiene and using AI to turn CRM data into decisions rather than reports;
• Remove friction across the renewal and expansion cycle by partnering with RevOps, Channel, Finance, and Legal on segmentation, reporting, and capacity planning.