We are seeking a results-oriented Product Manager to drive the vision and execution of our customer-facing SaaS products, data-driven features, and AI/ML solutions. This role is a critical bridge, translating deep technical capabilities from data science and engineering into clear, quantifiable business value for our B2B SaaS customers.
This is a highly visible, customer-facing role that involves working directly with key clients to co-develop innovative solutions. The ideal candidate is a curious, data-minded problem-solver who is excited to bridge the gap between business needs and technical solutions. This is a growth role where you will have a major impact on our product and our customers.
WHAT YOU'LL DO:
- Product Strategy & Vision
- Own the product vision and strategic roadmap for our external, customer-facing AI/ML models, data products, and analytics features.
- Engage directly with strategic customers and design partners to understand their needs, validate roadmaps, and co-develop new features.
- Define, measure, and communicate product success using metrics that correlate with customer value and SaaS business metrics (e.g., adoption, retention, ARR expansion).
- Partner with UX, Data Science, and Sales Engineering to create impactful data visualizations and product demos that communicate clear value to customers.
- Product Execution & Delivery
- Define clear, testable requirements (epics and user stories) based on customer feedback, market analysis, and strategic priorities.
- Write precise, detailed specifications for complex data processes, transformation logic, and aggregation rules.
- Partner with Product Marketing, Sales, and Customer Success to develop launch plans, sales collateral, and communication plans for new features.
- Technical Analysis & Enablement
- Use your analytical skills to conduct product-related data analysis, validate data assets, and prove/disprove hypotheses.
- Act as the primary translator between customer requirements and data engineering, using your technical fluency to assess the viability of new ideas.
- Work closely with data scientists to define requirements for AI/ML-driven features, ensuring the underlying data is structured for success.
WHO YOU ARE:
- We know that great talent comes from many backgrounds. Whether you fit one of these descriptions or have a completely different story, if you're a data-driven problem-solver, we want to hear from you.
- The Data PM: You're already a Product Manager working on data products. You're looking for a new challenge in a customer-facing role where you can have more impact and co-develop solutions on a modern data stack directly with clients.
- The Data-Driven PM: You're a successful PM for a different SaaS product, but you find yourself spending all your time in the data, building your own dashboards, and talking to the analytics team. You're ready to make data and AI your full-time focus.
- The Product-Minded Analyst: You're a Senior Data Analyst or BI Developer. You're the one your stakeholders always come to for "what's next," not just "what happened." You've been "unofficially" product-managing your own work and are ready to make the leap into a formal product role.
WHAT YOU'LL BRING:
- Experience: 3-5+ years of relevant experience in one of the fields described above.
- Product & Business Acumen: A strong ability to connect complex technical features directly to customer value, user needs, and business outcomes (like ROI or retention).
- Customer Collaboration: Experience working directly with customers or key stakeholders to gather requirements, validate ideas, and manage feedback loops.
- Communication & Stakeholder Management: Excellent communication and data storytelling skills. You can build consensus and manage expectations with diverse audiences (from engineering to sales to external clients).
- Prioritization & Planning: A demonstrated ability to manage a backlog, make trade-offs, and align teams on a clear set of priorities.
- SQL Proficiency: You have solid SQL fundamentals and are comfortable writing queries (like joins and aggregations) to explore data and conduct analysis. We're more interested in your analytical problem-solving skills than your memorization of advanced syntax.
- BI Tool Proficiency: Experience with a modern BI platform (e.g., Tableau, Looker, Power BI, Sigma). You understand the principles of effective data visualization.
- Data Fluency: A strong functional understanding of data transformation techniques (aggregation, string manipulation, type casting).
WHAT WOULD ALSO BE AWESOME:
- Modern Data Stack Experience: This is a great opportunity to work with (or learn) industry-leading tools. Our stack includes Snowflake, Fivetran, DBT, and Sigma.
- Domain Expertise: Experience with B2B SaaS verticals such as Field Services (e.g., pest control, lawn care) or Building Services (e.g., cleaning, security) would give you an advantage in onboarding speed.
- Scripting Familiarity: You have some familiarity with a scripting language (like R or Python) for data analysis.
- AI/ML Experience: You have exposure to the AI/ML lifecycle or have worked with production machine learning models.
WHAT YOU SHOULD KNOW ABOUT US:
• We are laid back but buttoned up. We offer a casual work environment and remote work flexibility and have a passion for developing creative, innovative best in class solutions that directly contribute to the success of our customers
• We care deeply and deliver service and solutions that make a real difference in the lives of our clients and their businesses
• We openly accept others as they are and build strong partnerships based on trust
• Teamwork and collaboration is key to help our colleagues and customers solve their challenges
• Our team is energetic, fun, naturally inquisitive and eager to make an impact, we invite you to join us!
LOVE WHAT YOU DO, NO MATTER WHERE YOU DO IT:
• Join our Remote-First Global Work Community: WorkWave provides an innovative and dynamic remote-first Global Work Community that encourages growth, creativity, and collaboration. No matter what stage of your career or where you live, WorkWave is your place to be part of a global company with a startup feel, where your ideas matter and your growth is a priority.
A GLOBAL COMPANY WITH A LOCAL PRESENCE:
• We know that there are benefits of being in the office and working from home. WorkWave promotes a healthy work/life balance and provides employees with the flexibility of collaborating in the office or the option to work virtually if desired. Our teams are well versed at working collaboratively in a fully virtual environment.
• Our HQ is based at our state of the art home office in the historic Bell Works complex located in Holmdel Township, New Jersey. We keep our offices available to all to use when working remotely isn’t feasible, or to help with cross training, team building and/or brainstorming.
• We have employees in over 30 states, 7 countries and many regional offices - each with their own set of perks and opportunities to give back to the local community.
• Whether you work remotely or take advantage of one of our offices, you’ll find a community of WorkWavers that value diversity, and care deeply about our products, clients, our communities and each other.
RELAX, WE'VE GOT YOU COVERED:
• Employees can expect a robust benefits package, including health and dental and 401k with company match
AND BEYOND...
• Find your perfect work/life balance with our Flexible Time Off policy or generous PTO plan (role dependent) and paid holidays
• Up to 4 weeks paid bonding leave
• Tuition reimbursement
• Robust Employee Assistance Program through TotalCare offering free counseling 24/7/365, plus financial counseling, legal guidance, adoption assistance services and much more!
• 24/7 access to virtual medical care with Teladoc
• Quarterly awards based on peer nominations
• Regional discounts and perks
• Opportunities to participate in charitable events and give back to the community
GROW WITH US:
• We understand the impact of attracting and keeping top talent and reward intellectual curiosity and a thirst for personal and professional growth
• Encouraging our employees that already have an intimate knowledge of and passion for our products to apply for other roles within our walls just makes sense!
• Our employees have access to extensive video libraries for soft skill and role specific training available 24/7 and live trainings are provided throughout the year
JOIN OUR WINNING TEAM!
• 10 Time winner of Best Place to Work in New Jersey by NJBiz!
• WorkWave has been recognized with multiple awards for its outstanding products, growth and culture, including the Inc. 5000, SaaS Award, IT World Awards, Globe Awards, Silver Stevie Award for Employer of the Year, and Best Place to Work Inc. Magazine
• Recently named one of The Software Report's 3rd annual list of the Top 100 Software Companies of 2022 (worldwide!)
We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status: Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At WorkWave, we are dedicated to building a diverse, inclusive and authentic workplace, so if you feel like you could make a great impact in this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may just be the right candidate for this or other roles!
