Case Manager- 2025872

ROLE & RESPONSIBILITIES:

Program of Initial Resettlement (PIR Program)  
• Conduct airport pickups and extend warm receptions to newly arrived immigrant households.  
• Coordinate permanent housing placements, including organizing full home setups and basic needs provisioning.
•   Assist clients with filing applications for Social Security cards, state identification, and eligible mainstream public benefits.
• Schedule and coordinate with local health departments to ensure completion of required refugee health assessments.  
• Facilitate school enrollment and orientation for school-aged children.  
• Screen clients and issue referrals to specialized internal programs
(Preferred Communities, Matching Grant, ESL, ILS) and external community resources. Intake Assessment Referral / Case Management (PC Program) 
• Provide high-touch, specialized case management tailored to the unique needs of particularly vulnerable immigrant individuals and families.  
• Conduct comprehensive strength and needs assessments to identify client barriers and goals.  
• Collaborate directly with clients to co-create, implement, and monitor personalized self-sufficiency plans with actionable milestones.
•   Manage clients throughout the entire PC service period, maintaining regular check-ins and progress evaluations.
•   Ensure strict grant and regulatory compliance through timely, accurate, and thorough case documentation and file tracking.
Interdepartmental Collaboration & Wrap-Around Care  
• Work closely with the Programs Manager and program staff to streamline client service delivery across department lines.
•   Partner with the Volunteer Coordinator to engage, train, and leverage volunteers or community groups for housing setups and client support.
•   Deliver holistic, wrap-around care by connecting clients to wrap-around community services and advocacy networks.
Compliance, Data Management & Quality Assurance:  
• Assure all compliance measures are strictly maintained across PIR and PC programming and service delivery.
•   Ensure data collection and outcome tracking are conducted in a timely, accurate, and effective manner for reporting and evaluation. 

JOB REQUIREMENTS:

• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals' For the Health of The Nation document
• Valid drivers license, access to reliable vehicle and ability to pass MVR standards 
• Experience in case management, health education, or related fields required; experience with refugee or vulnerable populations preferred.    
•   Highly organized, with the ability to manage multiple cases simultaneously and prioritize tasks effectively.      
• Strong understanding of the challenges faced by refugees and immigrants, including trauma-informed care and cultural sensitivity.  
•    Excellent verbal and written communication skills, with the ability to clearly convey information to clients, colleagues, and external partners.    
•  Strong interpersonal skills, including empathy, active listening, and conflict resolution.      
• Fluency in English required; proficiency in a second language like Spanish, Arabic, Swahili, Spanish or others highly desirable.     

PREFERRED QUALIFICATIONS:

• Degree in Social Work, Public Health, or similar field.    
• Cross-cultural experience.  
•  Bilingual in any of the following languages: Arabic, Swahili, Spanish, French, Kareni, Burmese, Pashto, Dari.