Operations Support Manager

As the Operations Support Manager, you will play a critical role in ensuring the smooth and efficient operations for one of our BaxterStorey areas. You will be responsible for overseeing various operational functions, managing a team of support staff, and implementing strategies to improve operational effectiveness

• Proficiency in using relevant software applications and tools.

• Ability to work under pressure and manage multiple priorities in a fast-paced environment.

• Strong leadership skills with the ability to inspire and motivate a team.

• Excellent organisational and problem solving skills, with a keen attention to detail.

• Superior interpersonal skills and confident with others.

• Great administrator skills.

• Proven experience in operations management, preferably in a support oriented role.

• Monitor managers, conduct appraisals, and develop plans.

• Conduct regular team meetings and communicate targets and information.

• Utilise restaurant development and marketing plans.

• Implement BaxterStorey standards effectively.

• Assist sales team in exploring opportunities.

• Ensure customer focus and exceed expectations.

• Maintain strong client relationship and prompt service. 

• Ensure compliance with regulations and procedures.

• Conduct risk assessments and maintain records.

• Maintain equipment and follow procedures.

• Attend relevant training and promote environmental initiatives.

• Adapt to changing needs and exceed expectations.

• Present food according to standards.

• Conduct client review meetings.

• Follow recruitment and training policies.

• Motivate and train staff, provide support and fair treatment.

• Carry out disciplinary procedures.

• Develop and assess teams, encourage creativity.

• Birthday additional holiday.
• 3 days volunteering days.
• 3 days grandparent leave.
• 24 weeks of enhanced maternity leave.
• Secondary career leave.
• Wedding/commitment day leave.
• Free meals on shift.
• Bespoke development training.
• Pension and life insurance.
• Discounts available from the Perkbox app, from high street shops to holidays & cinemas.
• Wellbeing hub.
• Access to employee assistance programme.
• Cycle to work scheme.