Content Strategist - Customer Experience
•CanvaHybrid· 9h
📣 Marketing⏰ Full-time📈 Mid Level📍 Makati, Philippines
9h ago
Yubo·30 days ago
Yubo is the Social Discovery app to make new friends and hang out online. By eliminating likes and follows, we empower our users to create genuine connections and show up as their true selves.
We've pioneered a new way for Gen Z to socialize online, and with millions of active users, our goal is to redefine how we connect today and tomorrow.
Our team is international, multicultural and deeply committed to its mission. As the leading platform to socialize online, we have a special responsibility to build a safe digital space for our community. Safety is embedded in our DNA, and our proactive approach focuses on user protection, support, and education. We also work closely with the broader technology industry to share our knowledge and NGOs create industry-leading child protection standards.
Join us in this exciting journey and help us shape the future of social interactions!
As a Dutch Trust & Safety Specialist, you will play a key role in keeping Yubo a safe and positive environment. You will investigate safety-related incidents, make objective enforcement decisions, and contribute to our continuous improvement through risk analysis and market insights.
Develop strong expertise in online risk and abuse, with a specific understanding of how interactions on social and dating platforms work.
Investigate and assess user reports, applying internal guidelines objectively and consistently.
Conduct risk assessments to determine severity, urgency, and potential impact, escalating high-risk cases when necessary.
Monitor livestreams in real time, responding quickly to behaviors that violate our Community Guidelines.
Identify operational, product, or policy gaps, and propose improvements that enhance user safety.
Report and document technical bugs encountered during moderation or investigations.
Contribute to training and knowledge development, helping refine team processes, best practices, and onboarding content.
Analyze and report emerging trends within your specific market (e.g., Germany), ensuring the Trust & Safety and Product teams have accurate, timely insights to adapt strategies.
Prepare daily reports summarizing key learnings, risks, and trends observed on the platform.
Collaborate cross-functionally to support new safety initiatives and share regional context that may affect user behaviors or risks.
2–4 years of experience in Trust & Safety, online moderation, risk assessment, or a related field.
Nice to have: Customer Support experience; experience in environments with real-time decision-making.
Languages: Dutch (C1/C2) and English (B2 minimum).
Strong understanding of Dutch culture, youth trends, and online behavioral norms.
Good knowledge of social media platforms, user dynamics, and digital communities.
Understanding of how dating and social discovery apps work, including typical risk scenarios (e.g., misrepresentation, boundary-pushing, emotional manipulation, unwanted contact).
Strong analytical skills and the ability to evaluate situations within their broader context.
Objective decision-making, with the ability to apply guidelines consistently under pressure.
Quick, confident decision-making, especially in time-sensitive situations.
High adaptability and comfort navigating evolving rules, products, and risk landscapes.
Collaborative team player with strong communication skills.
Ability to step back, reflect, and assess complex or sensitive situations with neutrality.
High social intelligence and cultural awareness.
Interview with the Team Leader or Manager
Technical test
Follow-up interview with the Team Leader or Manager
Criminal record check