Program Manager, Federal Services & Delivery (Public Safety)
•Mark43· 1h
📦 Product⏰ Full-time🎯 Lead / Principal🇨🇦 San Francisco, Canada
1h ago
Zapier·28 days ago
At Zapier, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.
Check out our guidance on How to Collaborate with AI During Zapier’s Hiring Process, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to.
Job Posted: December 16th, 2025
Location: Americas + Europe Only
Locations we're unable to hire from: View locations here
Join us as a Product Manager, Growth (Revenue), and help shape how Zapier grows revenue and retains customers.
Your mission: Uncover and solve revenue blockers to drive customer expansion and retention. You’ll run incremental experiments across the customer journey (trial, upsell, churn, renewals), continuously identifying new opportunities and scaling successful tests into permanent improvements.
This role combines strategic prioritization with hands-on execution. You will work with a small, focused engineering team, but you won’t always need code; you’ll often use manual billing workflows, Zaps, email tools, and AI to test ideas and iterate quickly. You’ll validate your hypotheses through A/B tests and customer feedback, then roll out improvements. When foundational work is required, you’ll collaborate with feature squads to turn your wins into lasting product changes.
If you love digging into revenue problems, working autonomously with data, and collaborating across teams to run experiments that improve the customer experience, we’d love to meet you.
You have hands-on experience with the revenue lifecycle. You bring 5+ years of product management experience. You understand SaaS or eCommerce metrics and have supported or led experimentation cycles before.
You are a “doer” with a growth mindset. You’re comfortable pulling a CSV, fixing a Zap, or drafting your own email copy to unblock the next step.
You already use AI tools and quick prototypes to explore ideas and learn fast. Bonus: you can write simple code (e.g., SQL queries, scripts, or API calls), or are learning to with tools like Cursor.
You put customers first. You enjoy balancing financial goals with doing what’s right for the customer and are motivated by making impactful improvements to their experience.
You are resourceful and adaptable. You’re attuned to signals that plans need to shift and adjust your approach as new opportunities arise in a fast-changing market.
Support the Revenue Zone experimentation practice. Define success metrics, prioritize the experiment backlog, and keep stakeholders aligned on priorities.
Run experiments end-to-end. Own the hypothesis, design, and analysis with engineering support or no-code tools, then turn proven ideas into lasting improvements.
Move fast, learn, and adapt. Form simple hypotheses, validate them quickly, and decide whether to scale, refine, or stop.
Dig into the “why.” Translate customer insights into winning experiments by analyzing feedback and talking to customers about why they cancel or upgrade.
Drive cross-functional execution. You keep experiments moving by coordinating with partners, owning the next step, and anticipating risks.
At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.
Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.
After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!
Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.
Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can review our privacy policy here.
Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact [email protected].
The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.
Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource for a list of countries where we currently cannot have Zapiens permanently working.