Staff Customer Success Manager, Majors (Financial Services)
•Chainguard· 5h
💰 Finance⏰ Full-time🎯 Lead / Principal💰 $140k-200k🇺🇸 USA
5h ago
Zapier·10 days ago
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Job Posted: 6/30/2026
Location: Americas
Hi there!
We're looking for a Sr. Manager, Strategic Finance - Self Serve and New Products to play a pivotal role in shaping the future of Zapier's self-serve and new products businesses. This is a high-impact individual contributor role with the unique opportunity to drive top-line forecasting, planning, and analysis for one of the most important parts of our business.
You’ll report to the Head of Strategic Finance and partner closely with product, marketing, and finance leadership. You’ll own revenue models, build analytical infrastructure, and drive insights that give you exposure to the executive team. If you're looking for a high-impact role with broad exposure across the business, this is it.
You have 6-8+ years of experience in FP&A, strategic finance, or a related analytical role, ideally at a product-led or self-serve SaaS company.
You deeply understand the dynamics of a self-serve business: churn, contraction, expansion, net new revenue, and the full funnel from visitor to signup to paid conversion to upgrade.
You've operated effectively in environments where ownership is distributed. You know how to build relationships and drive alignment across product, marketing, engineering, and finance.
You're comfortable with ambiguity and energized by building something from scratch, new processes, new analyses, new ways of looking at the business.
You're a strong communicator who can translate complex analysis into clear recommendations for both finance leadership and cross-functional business partners.
You have good judgment and a bias toward surfacing issues and opportunities proactively, not waiting to be asked.
You use AI in your work today — not occasionally, but as part of how you operate at a high level. You can point to workflows you’ve built, how your approach has evolved through iteration, and the impact on quality, efficiency, and experience — while intentionally applying AI for the right outcomes, setting a high bar for outputs, and taking ownership of what ships.
Serve as the dedicated finance partner for Zapier's self-serve business, working across the Chief Product Officer, SVP of Marketing, and CFO to bring a unified financial perspective to a business that spans multiple functions.
Build and own the forecasting, reporting, and analytical infrastructure for self-serve, this is largely net-new work, so you'll be defining what good looks like.
Analyze the self-serve funnel end-to-end: from top-of-funnel acquisition through activation, conversion, expansion, and retention. Identify where the business is leaking value and where the biggest opportunities are.
Own self-serve unit economics and provide perspective on key levers, pricing, packaging, churn reduction, and growth investments.
Use tools to self-serve data and build analyses that drive decisions, rather than relying on pre-built reports.
Proactively surface trends, risks, and opportunities to senior leadership. Don't wait for someone to ask the question, be the person who sees the issue first.
Partner with product and engineering teams to understand how product changes impact financial outcomes, and bring a financial lens to product investment decisions.
At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.
Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.
After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!
Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.
Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can review our privacy policy here.
Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact [email protected].
The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.
Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource for a list of countries where we currently cannot have Zapiens permanently working.