At Zensurance, delivering a positive customer experience is core to our values. There's no time this matters more than when we're helping our clients navigate a claim.

We’re looking for a Claims Advisor who embodies our values and brings a passion for delivering an exceptional customer experience with each interaction. You'll manage and advocate for our clients throughout the lifecycle of their claims, working directly with clients, adjusters, and vendors.

Reporting to the Team Lead - Claims, you'll use your claims experience to ensure our clients get the best service possible during a difficult time.

Responsibilities:

Client Advisory: Support and advise clients as soon as they report a claim.
Empathy & Expertise: Provide a supportive ear and insurance expertise to clients who have suffered a loss.
Claims Management: Actively manage and maintain open claims files.
Vendor Liaison: Serve as the main contact and follow up on any unresolved issues or abeyances.
System Administration: Assist with the administration and upkeep of our claims document management system.
Process Documentation: Support the creation and review of internal process flows, job aids, guides, and lesson plans.
Client Advocacy: Advocate for the client during the entire claims process, escalating issues whenever necessary.
Proactive Problem Solving: Take a proactive approach to challenges, working ahead to prevent potential issues.

Requirements:

Licensing: A valid provincial broker’s license; RIBO preferred.
Commercial Insurance Experience: 2+ years of commercial lines insurance experience.
Claims Background: 2+ years of direct claims experience.
Soft Skills: Ability to provide empathy and sensitivity during difficult conversations.
Communication: Able to communicate with clients in a clear, simple manner.
Detail & Flexibility: Strong attention to detail and proven flexibility when managing multiple clients at a time.
Industry Designations: CRM, CAIB, or CIP designations are a great asset.