As a Senior Technical Writer in Zimperium, you will author internal and customer-facing documentation for several highly technical products.

This role requires understanding various product areas, working with a cross-functional team, along with authoring documents including release notes, user guides, API documents, and other documentation deliverables in a timely manner.

Responsibilities:

• Interact with the subject matter experts including developers, product managers, customer support and sales to understand software deliverables to provide release notes and other documents for general availability releases.

• Research, analyze data and test new and existing software to develop documentation content.

• Strong ability to grasp technical concepts and ensure accuracy of customer-facing documentation.

• Develop product information with simple and concise English by organizing ideas and translating complex technical terms into information readers can understand.

• Understand and ensure documentation attributes of task orientation, accuracy, completeness, clarity, concreteness, organization, retrievability, and visual effectiveness. 

• Communicate issues and seek support in a timely manner to deliver documentation within software release deadlines.

• Work independently while also being detail-oriented, organized, a team-player, and approachable.

• Manage multiple projects and priorities simultaneously.

• Strive to continually improve the quality of our product documentation.

Qualifications:

To be considered for this role, you must have prior documentation experience authoring documentation for software products.

• BS/BA in Computer Science or other relevant fields.

• At least 5+ years of experience in software technical documentation.

• Ability to make complicated concepts easy to understand. 

• Experience as a technical writer role in an agile software development environment.

• Experience in writing API documentation.

• Experience with Jira and Confluence.

• Experience in image capture tools and PowerPoint to convey concepts when needed.

• Ownership and “can do” attitude with the passion to meet aggressive deadlines.

• Experience in IT security technologies and also iOS and Android mobile operating systems and technologies is highly desirable.

• Experience in Oxygen XML Editor is a plus.

• Experience in Markdown and Slate HTML documentation is a plus.